Jenna Jackson
Cheektowaga,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
Work History
Auto Insurance Representative
GEICO
Getzville, NY
09.2013 - Current
- Provided customer service by answering product and service-related questions.
- Participated in training sessions designed to improve overall job performance.
- Identified opportunities for cross-selling additional products or services.
- Established positive relationships with customers.
- Consistently met daily performance goals set by management.
- Demonstrated strong problem-solving skills when faced with challenging situations or complex inquiries from customers.
- Prepared documents, such as applications, endorsements, or other forms, as needed or required for the customer.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
Collections Representative
NCO Financial Systems
Getzville, NY
03.2008 - 09.2013
- Maintained a database of customer contact information and payment history.
- Utilized skip tracing techniques to locate hard-to-find debtors.
- Monitored delinquent accounts for timely payment resolution.
- Advised debtors on payment options and set up payment plans.
Food Service Worker
Arby's
Amherst, NY
08.2005 - 11.2008
- Served meals to customers in a friendly and courteous manner.
- Followed established cash handling procedures when collecting payments from customers.
- Assisted with unloading deliveries from suppliers into storage areas.
- Performed opening and closing duties as assigned by management.
Factory Employee
Fowler's Chocolates
Buffalo, NY
09.2006 - 03.2007
- Floated at different workstations as needed.
- Ensured quality of chocolate products by monitoring the tempering process.
- Communicated effectively with co-workers, supervisors, vendors, customers. regarding various aspects of production processes.
- Assisted in packaging and labeling finished products for sale or shipping purposes.
- Monitored inventory levels of supplies necessary for production of chocolates.
- Maintained a clean and organized work area to ensure food safety standards were met.
Education
High School Diploma -
North Tonawanda High School
North Tonawanda, NY06-2005
Some College (No Degree) - Baking And Pastry Arts
Niagara County Community College
Sanborn, NYSkills
- Customer Support
- Technical Troubleshooting
- Performance Tracking
- Product Knowledge
- Excellent Communication
- Effective customer communication
Timeline
Auto Insurance Representative
GEICO
09.2013 - Current
Collections Representative
NCO Financial Systems
03.2008 - 09.2013
Factory Employee
Fowler's Chocolates
09.2006 - 03.2007
Food Service Worker
Arby's
08.2005 - 11.2008
High School Diploma -
North Tonawanda High School
Some College (No Degree) - Baking And Pastry Arts
Niagara County Community College