Jenna Kiff

• Deployed to catastrophe sites nationwide for weeks to assist branch offices with increased claim volume, ensuring timely resolution for policyholders. Consistently providing excellent customer service to policy holders after suffering a loss by working closely with all internal departments to determine and apply appropriate coverage. Collaborating with SIU and Subrogation departments to identify potential fraud and subrogation opportunities. Collaborated with contractors, technicians, and legal parties on complex losses to achieve equitable settlements, enhancing customer satisfaction. Prepared sketches of floor plans and rooflines, entered data into estimating software to develop detailed line item cost estimates for damages.
• Investigated catastrophe property claims, interpreting policy coverage and documenting loss details for accurate settlement decisions.
• Inspected damaged structures, assessed claim severity, and prepared comprehensive estimates using Xactimate and related adjustment tools.
• Communicated with policyholders, contractors, and internal teams to explain claim status and guide repair expectations.

• Coordinated and executed a range of events, including corporate meetings, weddings, conferences, and special occasions This included managing the catering team, developing, and implementing catering menus. Managed inventory levels of food, equipment, and supplies, and placed orders to maintain stock. Created detailed event proposals and timelines, aligning all elements with client expectations to enhance overall event experience. Developed and maintained relationships with clients and vendors to ensure repeat business and referrals for the company. Monitored expenses and managed the budget for the catering department.
• Directed catering operations, coordinating event timelines, staffing, and service standards for seamless guest experiences.
• Collaborated with clients to design customized menus, verify dietary needs, and finalize event details.
• Managed inventory, vendor orders, and delivery schedules to maintain product availability and freshness.

• Delivered pleasant dining experiences through consistent, quality fine dining services. Maintained the serving standards of the club while following all regulations in and outside of work to ensure the privacy of our members. Strong understanding of menu planning, food preparation, and presentation, with the ability to create customized menus. Oversaw day-to-day operations of banquet department, planning and executing catering events. Created and introduced new menu options, enhancing customer satisfaction and driving sales revenue. Implemented a system for tracking inventory and ordering supplies, reducing waste significantly throughout all departments.
• Coordinated attentive table service for members and guests, ensuring seamless dining experiences.
• Anticipated guest needs and delivered prompt beverage and menu recommendations.
• Trained new servers on club service standards, communication, and dining room procedures.

Major: Business/ Accounting