JENNA KOELLING
Chester,NY
Summary
Versatile and adaptable professional with background in customer service and related services. Possess strong interpersonal skills, capable of creating engaging experiences for guests while maintaining operational efficiency. Skilled in problem-solving, teamwork, and adapting to rapidly changing environments. Contributed to enhanced guest satisfaction through proactive service and support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Event Hostess
Mountainville Manor
Cornwall, NY
05.2024 - Current
- Resolved conflicts between customers when necessary.
- Served as point-of-contact for resolving guest complaints or special requests.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Contributed to team efforts by accomplishing related tasks as needed.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
Customer Service Associate
Shoprite
Chester, NY
10.2020 - 05.2024
- Manage the front half of the store including cashiers, customer service and other associates
- Aid customers through the purchase process, offering assistance upon request
- Assist in training new employees on the company procedures for handling customers inquiries
- Highlighted skills in promotion and innovation while creating brand displays to aid in product purchase rate
- Employs active listening techniques to understand customers' needs and provide appropriate solutions.
Camp Facilitator
Chester Summer Camp
Chester
06.2019 - 08.2020
- Oversaw groups of more than twenty-five children at a time, including all ages on an independent basis
- Leadership qualities exhibited during team building exercises and outdoor activities
- Demonstrated patience while dealing with challenging behaviors from campers
- Interacted with staff to communicate and resolve campers needs and conflicts.
Event Coordinator
The Castle Fun Center
Chester
12.2019 - 03.2020
- Planned and coordinated menus based on budget, allergies, and party length
- Acquired skills and multitasking while taking on multiple tasks during before and after the party
- Learned communication skills based on customer disputes while billing
- Communicated effectively with co-workers, management team and customers.
Education
Associates in Arts Degree, Human Social Science and Education -
SUNY Orange
Middletown, NY12.2023
Chester Academy
Chester, NY06-2021
Skills
- Work Ethic
- Communication
- Personable
- Technology
- Time Management
- Reliable
- Engaging personality
- Conflict resolution abilities
Certification
- Project S.A.V.E, 03/2022
- Dignity for All Students Act (Dasa), 03/2022
Hobbies and Interests
- Fashion
- Home Decorating
- Baking
- Outdoors
- Hiking
- Photography
- Traveling
References
References available upon request.
Timeline
Event Hostess
Mountainville Manor
05.2024 - Current
Customer Service Associate
Shoprite
10.2020 - 05.2024
Event Coordinator
The Castle Fun Center
12.2019 - 03.2020
Camp Facilitator
Chester Summer Camp
06.2019 - 08.2020
Associates in Arts Degree, Human Social Science and Education -
SUNY Orange
Chester Academy
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