Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jhanina Brooks

Pflugerville,TX

Summary

Attentive employee offering amazing customer service history. Creative and outgoing with expertise in cross-selling products and services, monitoring inventory and maintaining clean and appealing customer areas.

Overview

1
1
year of professional experience

Work History

Event Hostess

PINSTACK
Austin, TX
03.2023 - Current
  • Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
  • Training junior staff members in effective event management techniques, creating a collaborative work environment that led to stronger team performance.

Restaurant Hostess

PINSTACK
Austin, TX
03.2023 - Current
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Initiated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

Food Runner

PINSTACK
Austin
03.2023 - Current
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Provided attentive service and proactively assessed guest needs.
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.

Sales Associate

Plato’s Closet
Round Rock, TX
11.2022 - 03.2023
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Education

Pflugerville High School
Pflugerville, TX

Skills

  • Decision Making Aptitude
  • Customer Service Management
  • Strong organizational skills
  • Strong Work Ethic
  • Guest Services
  • Event Setup
  • Event preparation
  • Hospitality background
  • Teamwork and Collaboration
  • Exceptional communication
  • Event Coordination

Timeline

Event Hostess

PINSTACK
03.2023 - Current

Restaurant Hostess

PINSTACK
03.2023 - Current

Food Runner

PINSTACK
03.2023 - Current

Sales Associate

Plato’s Closet
11.2022 - 03.2023

Pflugerville High School