ANONNEYA YOUNG
Houston,TX
Summary
Hard working person with 5 years of work experience. Aiming to leverage a proven knowledge of customer communications and customer service skills to successfully fill the role at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. Helpful Hostess processes customer transactions, organizes reservations and coordinates dining room staff. Demonstrated success in working with staff to create unique dining experiences. Offering experience working in restaurant settings. Motivated recent graduate with degree in Area of study. Bringing hands-on experience and success in helping plan special events from start to finish. Accomplished in building relationships with clients and exceeding expectations. Meticulous Job Title with background in planning events such as weddings, galas, social events and religious celebrations. Strong organizational skills with success in managing multiple events and executing simultaneous events. Client-focused Job Title gifted at translating creative visions into unique events. Expert in event planning with success in controlling costs through strategic negotiations with vendors, suppliers and venues. Committed to making client wishes come true. Independent Job Title offering expertise in planning events such as weddings, sweet sixteens, bar and bat mitzvahs and quinceaneras. Accomplished in managing event activities from start to finish while fully incorporating client requests and maintaining budgets. Friendly Job Title offering great sales and marketing skills and demonstrated record of success in keeping customers satisfied and spending. Self-motivated and hardworking with effective communication and interpersonal talents. Looking for new opportunity in hospitality to leverage strong attention to detail, time management and multitasking abilities. Attentive employee offering remarkable customer service history over solid Job Title background. Creative and outgoing with expertise in cross-selling products and services, monitoring inventory and maintaining clean and appealing customer areas. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Proficient Server Trainer with top-notch leadership, planning and multitasking abilities. Highly observant and proactive with hardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with employees and motivating each to success. Reliable Personal Assistant with track record of initiative and accuracy. Highly organized and consistently anticipates needs of clients. Skilled multitasker proficient in Software and correspondence management. Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills. Experienced Executive Secretary provides comprehensive administrative support to upper level team. Adept at managing calendars, preparing reports and coordinating meetings. Demonstrates excellent customer service, problem-solving, and communication skills. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Overview
2025
2025
years of professional experience
Work History
Event Host
Bowlero
- Coordinated schedules and timelines for events
- Liaised with marketing and PR colleagues to promote special events in social calendars
- Managed event logistics and operations
- Planned large-scale events such as trade shows, conferences and meetings.
Front Counter Team Member
Pappas Bar-B-Q
- Managed multiple tasks in high-volume environment
- Adhered to all safety and sanitation standards while preparing and delivering food
- Greeted customers with smile and provided helpful suggestions
- Cleaned and maintained dining area and condiment stations
- Maintained clean and safe workstation while adhering to all food safety and sanitation regulations
- Delivered food to guest tables with timeliness and efficiency
- Relayed information about menu selections and featured products
- Addressed guest complaints and resolved issues to promote satisfaction
- Processed sales transactions using POS system
- Monitored food supplies and notified management to restock limited inventories
- Reconciled cash drawer and corrected any errors
- Processed customer orders and accurately entered into order system
- Assisted customers with information regarding menu offerings and nutrition information.
Server/Server Trainer/Host/Host Trainer/ Bartender
Barcelonawinebar
Houston, TX
09.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Built relationships with vendors to manage orders and negotiate costs.
- Completed requisitions to maintain required stock par levels.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Helped management plan and serve bar menu exceeding customer expectations.
- Prepared garnishes by evenly slicing and pitting fruits.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Assisted with inventorying beverage stock and bar supplies.
- Upheld strict regulations for safe alcohol service and food safety.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Implemented sustainable practices, reducing waste by introducing reusable straws and biodegradable napkins.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Obtained cash bank and stocked service bar to prepare for operation.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Set and oversaw weekly and special event menu plans.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Planned and executed promotions and special events in close collaboration with management.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Served consistent portions following recipes and control standards.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Supervised food presentation and plating to enhance visual appeal.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Directed food preparation and cooking activities to meet health and safety standards.
- Controlled food costs and managed inventory.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Monitored food preparation, production, and plating for quality control.
- Monitored food inventory and supplies to prevent waste.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Demonstrated strong multi-tasking abilities while remaining calm under pressure, contributing to a positive work environment.
- Increased customer satisfaction by effectively addressing and resolving conflicts or concerns.
- Ensured adherence to restaurant dress codes among staff members for a professional appearance.
- Assisted coworkers when needed, demonstrating teamwork skills that contributed to overall success.
- Gathered valuable guest feedback for continuous improvement of services offered within the establishment.
- Collaborated with management to identify areas for improvement in staff performance and service quality.
- Adapted quickly to changing situations and demands, ensuring smooth operations during peak hours.
- Conducted regular inspections of dining areas for cleanliness standards compliance and ongoing maintenance needs.
- Promoted a safe working environment by adhering to safety regulations and proper food handling practices at all times.
- Established strong rapport with returning customers, fostering loyalty and repeat business for the restaurant.
- Ensured a high level of cleanliness and organization throughout the dining area, contributing to a positive guest experience.
- Mentored new hires through comprehensive onboarding processes, resulting in well-prepared team members.
- Enhanced guest experience by providing exceptional service and maintaining a welcoming atmosphere.
- Streamlined reservations process by implementing effective communication strategies among the host team and servers.
- Proactively identified potential issues before they escalated into larger problems, mitigating risks to guest satisfaction.
- Facilitated seamless communication between front-of-house staff, kitchen personnel, and management teams for optimal efficiency.
- Improved team efficiency with thorough training on company policies, procedures, and best practices.
- Contributed to restaurant profitability by managing wait times, seating arrangements, and table turnover rates.
- Provided attentive service by promptly greeting guests upon arrival and escorting them to their tables.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Took initial drink orders and relayed information to wait or bar staff.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Provided patrons with estimated waiting times during peak service hours.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
- Completed daily side work and opening and closing duties without fail.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Led by example, demonstrating exemplary customer service and work ethic, setting high standard for trainees.
- Tailored training sessions to address unique challenges of restaurant, leading to more relevant and effective learning experiences.
- Conducted pre-shift meetings to review daily specials, menu changes, or operational updates with serving staff prior to opening hours.
- Assisted in event planning and execution, leading to successful private parties and special events at the restaurant.
- Assisted management in creating a new menu, resulting in increased sales and customer satisfaction.
- Streamlined training process, making it more efficient and reducing time to full productivity for new servers.
- Reduced order errors and improved service speed by implementing hands-on training approach for POS system usage.
- Boosted restaurant revenue by equipping servers with upselling techniques and deep product knowledge.
- Developed mentorship program, pairing new servers with experienced staff to foster supportive work environment.
- Conducted regular workshops on handling difficult customer interactions, leading to fewer complaints.
- Optimized scheduling of training sessions to minimize impact on restaurant operations while maximizing learning outcomes.
- Fostered culture of continuous improvement by encouraging feedback on training programs and making necessary adjustments.
- Improved customer satisfaction with personalized training methods tailored to each server's learning style.
Personal Assistant
WelcomingHands
Clinton, Md
06.2017 - 08.2023
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Displayed absolute discretion at handling confidential information.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Used discretion when handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Accomplished project deadlines by assisting with task completion whenever required.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Kept detailed track of household and maintenance inventory and schedules.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
- Provided research assistance on various projects, leading to informed decisions based on accurate information.
- Improved document management, established systematic filing system that accelerated information retrieval.
- Contributed to strategic planning sessions, prepared comprehensive meeting minutes for future reference.
- Streamlined communication, acted as primary point of contact between executives and internal/external stakeholders.
- Boosted team morale, organized team-building activities that fostered positive work environment.
- Reduced missed opportunities, diligently monitored emails and responded to time-sensitive requests.
- Enhanced executive productivity by managing complex calendars and scheduling high-level meetings.
- Optimized expense tracking to ensure budget compliance, regularly reviewed and reconciled financial statements.
- Enhanced client satisfaction, meticulously arranged client meetings and followed up on action items.
- Increased efficiency with organization of travel itineraries, ensuring seamless business trips.
- Reinforced brand consistency, oversaw updates to company website and social media profiles.
- Facilitated smoother daily operations by promptly addressing and resolving administrative issues.
- Streamlined invoice processing to ensure timely payments, closely collaborated with finance department.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Facilitated project completion, coordinated with cross-functional teams to meet deadlines.
- Streamlined office operations, implemented digital filing systems to reduce paper use and improve accessibility.
- Improved stakeholder communication, crafted and distributed concise briefing materials for executive presentations.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Provided emotional support and companionship to clients.
- Maintained entire family's schedule and organized events.
- Developed and implemented individual care plans tailored to needs of each client.
- Developed and implemented activities to improve clients' quality of life.
- Provided assistance with medication management.
- Encouraged clients to take part in activities tailored to individual needs.
- Preserved patient safety by following safety protocols.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Liaised with key accounts to deliver targeted administrative household support.
- Assisted clients with physical therapy exercises.
- Monitored and reported any changes in clients' physical and mental health.
Front Desk Associate
Gloria Wells Bed and breakfast
06.2018 - 06.2019
- Keep reception area clean and welcoming
- Answer phones and emails
- Perform all check-in and check-out tasks
- Welcome guests upon their arrival and assign room
- Verity payment methods and update cilent information
- Assist with Incoming and outgoing mail correspondence.
Education
High School Diploma - Pre Med
Spring High School
Spring, TX06.2023
Skills
- Checking Reservations
- Guest Registration
- Multi-Line Phone Systems
- Guest Message Transmission
- Credit Card Handling
- Common Area Maintenance
- Product Knowledge
- Event Execution
- Beverage Service
- Events Requirements Gathering
- Administrative Support
- Attentive Service
- Customer Needs Assessments
- Event Preparation
- Maintaining Clean Work Areas
- Order Accuracy
- Managing Reception
- Efficient Service
- Special Requests
- Team Management
- Sales and Marketing
- Guest Relations
- Report Generation
- Flower Arranging
- Hospitality Service
- Guest Interaction
- Call Transfers
- Hotel Reservations
- Drawer Balancing
- Service Quality
- Listening Skills
- Customer Care
- Data Communications
- Sorting and Labeling
- Time Management
- Strong organizational skills
- Event planning experience
- Detail-oriented mindset
- Team Leadership Qualities
- Effective Time Management
- Engaging personality
- Exceptional communication
- Public speaking expertise
- Interpersonal relationship building
- Problem-solving aptitude
- Professional Demeanor
- Emergency Response
- Equipment Maintenance
- Conflict Management
- Written Communication
- Adaptability
- Inventory Management
- Risk Assessment
- Goal Setting
- Crowd Control
- Self Motivation
- Interpersonal Skills
- Safety Management
- Public relations
- Cash Register Operation
- Hospitality background
- Guest Services
- Customer Service Management
- Active Listening
- Organizational Skills
- Multitasking Abilities
- Cleaning and sanitization
- Problem-solving abilities
- Attention to Detail
- Problem-Solving
- Teamwork and Collaboration
- Strong Work Ethic
- Positive Attitude
- Registration and check-in processes
- Menu Planning Knowledge
- Audio-visual equipment familiarity
- Cultural Sensitivity Awareness
- Menu board art
- Impression management
- Group reservations management
- Dining room management
- Budget Development
- Decision Making Aptitude
Timeline
Server/Server Trainer/Host/Host Trainer/ Bartender
Barcelonawinebar
09.2024 - Current
Front Desk Associate
Gloria Wells Bed and breakfast
06.2018 - 06.2019
Personal Assistant
WelcomingHands
06.2017 - 08.2023
Event Host
Bowlero
Front Counter Team Member
Pappas Bar-B-Q
High School Diploma - Pre Med
Spring High School