Jenna Ku
Jackson,TN
Summary
Hardworking individual offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload. I am also a experienced hardworking Server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
2
2
years of professional experience
Work History
Hostess /Guest Greeter
Some Chinese Place
Clearwater, FL
01.2024 - 11.2024
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Assisted in preparing the restaurant for opening and closing shifts.
Meal Server
Some Italian Place
Clearwater, FL
01.2023 - 07.2024
- Prepared tables for meals and ensured that all condiments were filled.
- Provided menu recommendations to guests upon request.
- Promptly served food and drinks to guests in a timely manner.
- Replenished beverages as needed throughout the meal.
- Cleared empty plates from tables after each course of the meal.
- Answered questions about menu items and made suggestions when appropriate.
- Assisted with setting up buffets for special events.
- Stocked work stations with necessary supplies prior to shift start times.
- Verified orders against guest checks to ensure accuracy before serving meals.
- Performed side duties such as refilling condiment containers or cleaning menus.
- Responded promptly to customer complaints or concerns in a professional manner.
- Provided exceptional service to high volume of daily customers.
Education
High School Diploma -
Countryside High School
Clearwater, FL01-2023
Skills
- Guest Greeting
- Guest Reservations
- Group Reservations Management
- Dining Area Maintenance
- Cash Handling Understanding
- Meal Preparation
- High Volume Production Capability
- Workflow Optimization
- Continuous Operational Improvement
- New Hire Training
- Ambitious
- Team Oriented
- Menu Memorization
- Food And Safety Standards
- Food Assembly
- Menu Presentation
Affiliations
- Health conscious and athletic played sports through High School.
- Enjoy the arts and a fan of multiple musical artists.
- High Energy efficient outgoing.
Timeline
Hostess /Guest Greeter
Some Chinese Place
01.2024 - 11.2024
Meal Server
Some Italian Place
01.2023 - 07.2024
High School Diploma -
Countryside High School
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