Jenna Lawson
Multi-Service Clerk
New Liberty
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Senior Office Assistant
Scott County Recorder's Office
12.2023 - Current
- Optimized document storage by digitizing paper records using scanning technology and maintaining organized electronic file systems.
- Implemented new software solutions that resulted in improved efficiency across various business functions within the organization.
- Ensured accurate financial recordkeeping by managing expense reports, invoices, budgets, and payroll documentation.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Assisted with budgeting and financial management to keep office operating within budget.
Multi-Service Clerk
Scott County Recorder's Office
02.2022 - 12.2023
- Greeted incoming customers and answered questions about available services.
- Closed work out orders by accepting payments, issuing receipts and filing documents.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Utilized office management software to record and track customer information.
Family Nanny
Rob And Jessica Wood
05.2020 - 08.2020
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
- Played games, worked on puzzles and read books to young children.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Coordinated field trips to local parks, fire stations and zoos.
- Assisted children with homework assignments and special projects across different subjects.
- Supported children in daily activities, including playing, meals and snacks, hygiene and socialization.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained updated list of emergency contact information and child's health information in case of emergencies.
- Built positive and nurturing environments to support child social and emotional growth.
Meat Process Worker
Schnoor's Smokehouse
08.2017 - 12.2017
- Prepared and placed meat cuts and products in display counter to ease shopping experience of customers.
- Adhere to safety and cleanliness standards and maintained equipment.
- Cut, trimmed and ground meats such as beef, pork and poultry to prepare for packaging and sale.
- Sanitized utensils, counter tops and cutting machinery.
- Verified proper inventory levels, product quality, and freshness to prevent sale of spoiled products.
Education
High School Diploma -
Durant Community High School
Durant, Iowa 08.2015 - 05.2019
Associate of Arts - Early Childhood Education
Rock Valley Community College
Rockford, Illinois 08.2019 - 05.2021
Skills
Cheerful and energetic
Approachable
Excellent driving record
Active listener
Non-smoker
Social integration
Customer/Client relations
Organization skills
Time management
Verbal and written communication
Document management
File and database management
Telephone etiquette
Cash Handling
Quality Management
Customer satisfaction
Multi-line phone talent
Recordkeeping strengths
Complaint resolution
Relationship building
2021 NJCAA Softball National Champion
Played softball at Rock Valley Community College for two years. Due to COVID-19 my freshman year was unfortunately taken away from my team. In 2021, we were able to resume practices and games and accomplished winning the 2021 National Championship in Syracuse, New York.
Timeline
Senior Office Assistant
Scott County Recorder's Office
12.2023 - Current
Multi-Service Clerk
Scott County Recorder's Office
02.2022 - 12.2023
Family Nanny
Rob And Jessica Wood
05.2020 - 08.2020
Associate of Arts - Early Childhood Education
Rock Valley Community College
08.2019 - 05.2021
Meat Process Worker
Schnoor's Smokehouse
08.2017 - 12.2017
High School Diploma -
Durant Community High School
08.2015 - 05.2019