Jenna Lee
Gulf Breeze,Florida
Summary
Dynamic customer service professional with a proven track record at Spark Walmart, excelling in problem resolution and relationship building. Skilled in data entry and active listening, I consistently enhance customer satisfaction and loyalty through effective communication and follow-up. Committed to delivering exceptional service and optimizing processes for improved outcomes.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Spark Walmart
Gulf Breeze, FL
10.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving skills.
- Assisted customers with product selection and provided accurate information on services.
- Collaborated with team members to improve service delivery and enhance customer satisfaction.
- Maintained knowledge of store promotions, policies, and procedures to assist customers effectively.
- Addressed customer complaints promptly, striving for positive resolutions and improved experiences.
- Conducted follow-ups to ensure customer satisfaction and build lasting relationships.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Managed timely and effective replacement of damaged or missing products.
Claims Examiner
State of Florida Department of Health
Pensacola, FL
04.2023 - Current
- Evaluated claims for accuracy and compliance with state regulations.
- Processed insurance claims using advanced claims management software.
- Collaborated with healthcare providers to resolve claim discrepancies.
- Analyzed documentation to determine eligibility and benefits coverage.
- Maintained detailed records of all claims activities, ensuring compliance with regulatory requirements and company policies.
- Researched claims and incident information to deliver solutions and resolve problems.
- Provided exceptional customer service by empathetically addressing claimants'' concerns and effectively explaining the claims process to them.
- Managed caseloads effectively while maintaining high-quality work standards and meeting strict deadlines consistently.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Evaluated original investigation reports and documents to resolve secondary concerns.
- Maintained contact with claimants and attorneys to determine treatment status.
- Maintained current knowledge of industry developments, regulations, and best practices through continuous professional development activities.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
Warehouse Packer
Walmart
Gulf Breeze, FL
08.2024 - 09.2025
- Provided exceptional customer service to enhance shopping experiences.
- Assisted in maintaining cleanliness and organization of dining area.
- Collaborated with team members to ensure timely order delivery.
- Adapted quickly to changing customer needs and menu items.
- Resolved customer complaints promptly to ensure satisfaction.
- Trained new staff on operational procedures and best practices.
- Supported inventory management by restocking supplies as needed.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Healthcare Support Worker
Clearway Pain Solutions Institute
Pensacola, FL
08.2015 - 10.2022
- Evaluated claims for accuracy and compliance with state regulations.
- Processed insurance claims using advanced claims management software.
- Collaborated with healthcare providers to resolve claim discrepancies.
- Analyzed documentation to determine eligibility and benefits coverage.
- Maintained detailed records of all claims activities, ensuring compliance with regulatory requirements and company policies.
- Researched claims and incident information to deliver solutions and resolve problems.
- Provided exceptional customer service by empathetically addressing claimants'' concerns and effectively explaining the claims process to them.
- Managed caseloads effectively while maintaining high-quality work standards and meeting strict deadlines consistently.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Evaluated original investigation reports and documents to resolve secondary concerns.
- Maintained contact with claimants and attorneys to determine treatment status.
- Maintained current knowledge of industry developments, regulations, and best practices through continuous professional development activities.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
Education
Associate of Applied Science - Allied Healthcare
Fortis College
Pensacola, FL05.2014
Skills
Customer service
Active listening
Critical thinking
Data entry
Relationship building
Customer relations
Problem resolution
Customer satisfaction measurement
Follow-up skills
Order processing
Team development
Prioritization
Building rapport
Order fulfillment
Service upselling
Brand representation
Process optimization
Timeline
Customer Service Representative
Spark Walmart
10.2025 - Current
Warehouse Packer
Walmart
08.2024 - 09.2025
Claims Examiner
State of Florida Department of Health
04.2023 - Current
Healthcare Support Worker
Clearway Pain Solutions Institute
08.2015 - 10.2022
Associate of Applied Science - Allied Healthcare
Fortis College