Jenna Light

Sales Manager for the Cary Collection of Hilton Hotels - Hilton Garden Inn Raleigh-Cary, DoubleTree by Hilton Raleigh-Cary, Homewood Suites by Hilton Raleigh-Cary I-40

• Managed events/groups from start to finish to include prospecting/initial inquiries, contract, execution, to follow up.
• Communicated both verbally and in writing to provide clear direction to all departments in the hotels to ensure high quality of service to customers.
• Maintained a pipeline of qualified prospects through regular networking events and targeted outreach campaigns, ensuring steady growth in both new business acquisition rates and overall revenue.
• Developed key relationships with clients for long-term partnerships, resulting in repeat business and increased revenue.
• Identified potential upsell opportunities within existing accounts by closely monitoring customer satisfaction levels and addressing concerns promptly.
• Maintained knowledge of market trends, competition and key customers of the hotel.
• Served as the primary point of contact for large accounts, resolving issues quickly and maintaining high levels of customer satisfaction.
• Achieved top sales performer status consistently through strong relationship-building skills and effective negotiation tactics.
• Mentored junior staff members and provided ongoing training, enhancing their skills and boosting team performance.

Sales Coordinator for the Cary Collection of Hilton Hotels - Hilton Garden Inn Raleigh-Cary, DoubleTree by Hilton Raleigh-Cary, Homewood Suites by Hilton Raleigh-Cary I-40

• Served as initial contact for inquiries to the Sales Department.
• Provided telephone and message support for the department and responded to inquiries in a timely, clear and pleasant manner. Exercised decision making skills to direct requests both internal and external.
• Maintained accurate records of all group bookings, payments, and correspondence using CRM software.
• Collaborated with various departments to ensure seamless event execution and guest satisfaction.
• Supported Sales Managers as needed.