Jenna Little

• Described merchandise and explained use, operation and care.
• Assisted customers in finding the right product for their needs.
• Placed special orders or called other stores to find desired items.
• Developed loyal client base of many regular clients, providing exceptional customer service experience through personable demeanor and product expertise.
• Analyzed sales data to identify trends and adjust sales strategies accordingly.

Oversee and manage daily operations of the store, including sales, inventory, and customer service.

Assist in recruiting, hiring, and training new team members.

Motivate and lead a team of sales associates to achieve sales goals and provide exceptional customer service.

Monitor and analyze sales performance and provide recommendations for improvement.

Ensure the store is visually appealing and properly stocked at all times.

Handle customer inquiries and complaints in a timely and professional manner.

Continuously train and develop team members to ensure product knowledge and excellent customer service.

• • Utilizes The Sunglass Hut Experience tools to consistently deliver sales plan and company objectives• Drives sales by continually identifying opportunities to achieve both personal and store goals• Leads by example by coaching, developing, mentoring and inspiring the team to enhance store performance• People work for people – uses this philosophy to grow careers, encourage teamwork and retain talent through a development-focused environment• Networks, recruits, hires to staffing needs, and trains using the onboarding tools provided as part of The Sunglass Hut Experience• Inspires team growth through individual development plans.• Creates an inspirational and motivating work environment that reflects the integrity of the brand• Creates an EMOTIONAL CONNECTION within the store team that translates into sales and ensures every Associate consistently delivers The Sunglass Hut Experience• Continually coaches and develops the team to ensure consistent and absolute execution of The Sunglass Hut Experience• Develops customer relationships through interaction and feedback• Acts as an ambassador for the Sunglass Hut brand• Builds the Sunglass Hut brand by consistently executing the brand standards• Stays adept at knowing the product and staying curious on new merchandise and fashion trends• Ensures impeccable execution of operational policies and procedures, and maintains brand standards• Communicates information regarding promotions, contests, and incentives to the team.

• Organized stockroom shelves according to size, color or style.
• Maintained up-to-date knowledge of store merchandise and policies.
• Handled returns and exchanges according to company policies.