Jenna Little
Lake Cormorant,MS
Summary
Experienced with customer service and problem-solving in fast-paced environment. Utilizes effective communication and active listening to address customer concerns promptly. Knowledge of various customer service software and techniques, ensuring seamless and positive customer experience.
Overview
19
19
years of professional experience
Work History
Cosmetologist
Self-employeed
05.2009 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
911 Emergency Dispatcher
Hernando Police Department
08.2021 - 08.2024
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
- Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
Teacher's Assistant
Desoto County Schools
08.2016 - 05.2017
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Maintained safety and security by overseeing students in recess environments.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
Bakery Manager
The Sweet Boutique Bakery
09.2013 - 10.2016
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
Customer Service Manager
The Great American Home Store
06.2006 - 09.2009
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
No Degree - Prerequisites
Northwest Mississippi Community College
Senatobia, MSSkills
- Social skills
- Friendly communication
- Active listening
- Customer relations
- Problem resolution
- Call center experience
- Appointment scheduling
- Customer service
- Decision-making
- Time management
Timeline
911 Emergency Dispatcher
Hernando Police Department
08.2021 - 08.2024
Teacher's Assistant
Desoto County Schools
08.2016 - 05.2017
Bakery Manager
The Sweet Boutique Bakery
09.2013 - 10.2016
Cosmetologist
Self-employeed
05.2009 - Current
Customer Service Manager
The Great American Home Store
06.2006 - 09.2009
No Degree - Prerequisites
Northwest Mississippi Community College
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