Jenna Lozano
Colorado Springs,CO
Summary
Highly efficient supervisor well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Skilled in customer service and complex problem-solving, consistently focused on client satisfaction. Demonstrates adaptability and a dependable approach to achieving results.
Overview
2
2
years of professional experience
Work History
Sales Representative
M&L Post Construction Clean
04.2024 - Current
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Head Clerk
King Soopers
10.2023 - Current
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and growth opportunities.
- Practiced effective conflict resolution with customers and associates.
- Resolved customer complaints effectively, promoting a positive shopping experience for all guests.
- Assisted in the hiring process, interviewing prospective employees and making recommendations for hire.
- Assisted customers in locating specific products or recommending suitable alternatives when necessary.
- Enhanced team productivity by providing ongoing training and mentoring to junior staff members.
- Ensured a high level of cleanliness and organization throughout the store, maintaining a professional appearance at all times.
- Supervised daily operations, delegating tasks appropriately to ensure efficient workflow throughout the store.
Service Desk Clerk
King Soopers City Market
07.2023 - 10.2023
- Addressed customer service concerns and decided when to escalate problems to specialist team members.
- Trained new hires on company policies, procedures, and best practices for effective service desk performance.
- Worked with large amounts of money effectively through services such as money transfers and money orders.
Volunteer
Choices Pregnancy Center
10.2022 - 04.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Provided administrative support to department leads to help organize events and fundraisers.
Education
GED -
Santa Rosa Community College
Santa RosaNo Degree - Biblical Studies
Charis Bible College
Woodland Park, CO05.2023
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Complex Problem-Solving
- Staff Training
- Cold-calling
- Relationship Building
Timeline
Sales Representative
M&L Post Construction Clean
04.2024 - Current
Head Clerk
King Soopers
10.2023 - Current
Service Desk Clerk
King Soopers City Market
07.2023 - 10.2023
Volunteer
Choices Pregnancy Center
10.2022 - 04.2023
GED -
Santa Rosa Community College
No Degree - Biblical Studies
Charis Bible College