Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Recognition
Timeline
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Jenna Madsen

Colorado Springs,CO

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Jim's Pharmacy
06.2024 - 08.2024
  • Worked customer service selling Gift, Food, and OTC items.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Customer Service Representative

SAS Shoes
07.2023 - 05.2024
  • Worked customer service selling shoes and other apparel.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Education

High School Diploma -

Rampart High School
Colorado Springs, CO
05.2022

Skills

  • Hardworking
  • Reliable
  • Works well with others
  • Communicative
  • Active Listening
  • Critical Thinking

Hobbies and Interests

I enjoy skiing during the Winter, and going out with my friends whenever I get the time.

Recognition

- Received a Reference Letter from the COO of Jim's Pharmacy for positive performance.

- Immediately rehired at SAS Comfort Shoes upon return from Port Angeles, WA.

Timeline

Customer Service Representative

Jim's Pharmacy
06.2024 - 08.2024

Customer Service Representative

SAS Shoes
07.2023 - 05.2024

High School Diploma -

Rampart High School
Jenna Madsen