Jenna Mahmoud
Austin
Summary
Compassionate and detail-oriented professional with experience supporting individuals in high-need environments. Skilled in client support, communication, problem-solving, and coordinating services with community resources. Known for reliability, adaptability, and a strong commitment to helping others achieve stability and success.
Overview
7
7
years of professional experience
Work History
Case Manager
Casa Marianella
04.2025 - 12.2025
- Provided case management services to immigrant, refugee, and asylum-seeking individuals experiencing housing instability.
- Conducted intake assessments and developed individualized service plans based on client needs.
- Connected clients to housing, healthcare, legal aid, and employment resources through local agencies.
- Assisted with applications for benefits, work authorization, and community support services.
- Maintained accurate, confidential case records in compliance with organizational guidelines.
- Provided crisis intervention and supported clients in high-stress situations.
- Collaborated with staff, volunteers, and community partners to deliver trauma-informed, culturally sensitive care.
Dog Bather/Groomer's Assistant
Mod Mutt Salon
Austin, TX
02.2024 - 04.2025
- Provided grooming services, ensuring pets' hygiene and comfort during appointments.
- Assisted in maintaining grooming tools and equipment for optimal performance.
- Educated pet owners on proper care and maintenance between grooming sessions.
- Bathed dogs and cats to remove fleas, ticks and other skin parasites.
- Dematted dogs and trimmed hair in ears and between paw pads.
Dog Bather
Scenthound
12.2023 - 02.2024
- Bathed dogs, ensuring cleanliness and comfort for pets.
- Maintained a sanitary work environment by regularly cleaning tools and equipment.
- Assisted in identifying skin conditions or abnormalities during bathing sessions.
- Communicated with pet owners about grooming needs and post-bath care.
Social Media Manager
Contractual
Austin, TEXAS
06.2020 - 12.2023
- Set regular social media benchmarks and goals using platform analytics to monitor progress of campaigns.
- Optimized social monitoring techniques to capture and raise awareness of relevant conversations and news.
- Developed and executed social media strategies across multiple platforms.
- Analyzed engagement metrics to refine content and improve audience reach.
Manager
Shogun Teppanyaki
New Braunfels, TEXAS
10.2019 - 06.2020
- Oversaw daily operations to ensure high-quality service and customer satisfaction.
- Developed training programs for staff to enhance performance and operational efficiency.
- Managed inventory levels, optimizing supply chain processes for cost-effectiveness.
- Led team meetings to encourage collaboration and address operational challenges effectively.
- Fostered a positive work environment through employee engagement initiatives and recognition programs.
Patient Service Representative
Baptist Health
San Antonio, TEXAS
09.2018 - 10.2019
- Managed patient appointments and scheduling to optimize clinic workflow.
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
- Utilized electronic health record (EHR) systems for accurate patient data management and documentation.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Education
HIGH SCHOOL DIPLOMA -
Canyon Lake High School
Canyon Lake, TEXAS09-2016
Skills
- Case management
- Case documentation
- Time management
- Problem-solving
- Organization and multitasking
- Conflict resolution
Timeline
Case Manager
Casa Marianella
04.2025 - 12.2025
Dog Bather/Groomer's Assistant
Mod Mutt Salon
02.2024 - 04.2025
Dog Bather
Scenthound
12.2023 - 02.2024
Social Media Manager
Contractual
06.2020 - 12.2023
Manager
Shogun Teppanyaki
10.2019 - 06.2020
Patient Service Representative
Baptist Health
09.2018 - 10.2019
HIGH SCHOOL DIPLOMA -
Canyon Lake High School