Jenna Marmaduke
Houston
Summary
Dynamic, customer-focused professional with extensive experience in healthcare front desk operations and high-volume service environments. Expertise includes patient intake, appointment scheduling, health insurance verification, payment processing, and effectively resolving client concerns with professionalism and efficiency. Recognized for strong communication skills, meticulous attention to detail, and the ability to maintain organized workflows in fast-paced settings. A reliable team collaborator who adapts to changing needs while consistently striving for excellence in customer satisfaction and organizational goals through efficient and empathetic service.
Overview
4
4
years of professional experience
Work History
Craft Cocktail Bartender
Bar Moon
Houston, TX
10.2025 - 03.2026
- Delivered high-level service in a fine dining, upscale environment.
- Built strong client relationships through personalized service.
- Engaged with guests to build rapport, resulting in repeat business and positive online reviews.
- Maintained organization and efficiency during peak hours.
- Resolved issues professionally and efficiently.
- Crafted innovative cocktail recipes using premium spirits and fresh ingredients.
- Trained and mentored junior bartenders on mixology techniques and customer service standards.
- Implemented efficient workflow processes to optimize bar operations during peak hours.
Craft Bartender / Key Manager
Sonder Social Club
Dunedin, FL
02.2022 - 01.2025
- Supported daily operations by assisting with staff coordination and shift oversight.
- Provided leadership during high-volume service by guiding team members and maintaining efficiency.
- Trained new staff on cocktail preparation techniques and customer service best practices.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Delivered exceptional customer service while managing large guest volumes.
- Increased sales through strong communication and personalized recommendations.
- Award-winning cocktail creator (national competitions).
- Crafted unique cocktails using seasonal ingredients to enhance customer experience.
Patient Service Specialist
Guide Well Emergency Doctors
Tampa, FL
11.2022 - 09.2023
- Verified insurance eligibility and patient information.
- Processed payments and billing accurately.
- Scheduled appointments and coordinated referrals.
- Implemented electronic health record (EHR) updates, ensuring compliance with best practices.
- Trained new staff on operational procedures, fostering a collaborative team environment.
- Managed patient intake processes to ensure efficient registration and data accuracy.
- Coordinated scheduling of appointments, optimizing clinic workflow and patient access.
- Assisted in resolving patient inquiries, improving overall satisfaction and experience.
- Facilitated communication between patients and medical staff to enhance service delivery.
Education
Associate’s degree -
St. Petersburg, College
01-2026
Skills
- Customer Service
- Front Desk
- Scheduling
- Insurance Verification
- Patient Intake
- Billing Support
- EHR
- Data Entry
- Active listening
- Critical thinking
- Conflict resolution
- Appointment scheduling
Timeline
Craft Cocktail Bartender
Bar Moon
10.2025 - 03.2026
Patient Service Specialist
Guide Well Emergency Doctors
11.2022 - 09.2023
Craft Bartender / Key Manager
Sonder Social Club
02.2022 - 01.2025
Associate’s degree -
St. Petersburg, College