Jenna Mayer
Sault Ste. Marie,Michigan
Summary
Self-motivated, hardworking mother with extensive experience in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping, and problem-solving. Outgoing when greeting and communicating with others to maintain a positive atmosphere!
Experienced with patient care and daily living assistance. Utilizes effective communication and problem-solving skills to ensure patient comfort and safety. Track record of collaborating with healthcare teams to maintain high standard of care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CNA
Medilodge Of Sault Ste. Marie
Sault Ste. Marie, MI
01.2025 - 02.2026
- Provided direct patient care, assisting with daily living activities and ensuring comfort.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Collaborated with healthcare team to develop and implement individualized care plans.
- Trained new staff on best practices for patient handling and safety protocols.
- Supported needs of 25+ residents under long-term care.
Hotel Front Desk Receptionist
Cedar Motor Inn
Marquette, Michigan
01.2022 - 06.2023
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
- Assisted guests at check-in, providing information on various services within the hotel.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Verified customer credit to establish payment method for accommodations.
- Answered phone within 2 minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
Tutorial Teacher
Boys and Girls Club of America
Brimley, MI
12.2019 - 12.2021
- Assisted students in finding practical study methods to enhance academic performance.
- Helped students review and understand previous lessons to connect with the new lesson.
- Met with students to clarify and review concepts taught in class and solve specific problems.
- Assessed student progress at each session, making recommendations that increased the effectiveness of tutoring and lessons.
- Provided private instruction to individual or small groups of students to improve academic performance and prepare for academic or occupational tests.
- Collaborated with parents to provide progress updates and strategies for academic support.
Delivery Driver
UP North of Chicago Pizza
Sault Ste. Marie, MI
12.2019 - 12.2021
- Carried food in insulated bags to maintain hot or cold temperature.
- Communicated with restaurant staff to coordinate deliveries and obtain destination addresses.
- Navigated urban and rural delivery routes and delivered food items at or before quoted times.
- Helped recruit and train new team members.
- Maintained a clean traffic record and kept vehicle clean and in top operating condition.
- Collected tips from customers through hands-free electronic methods.
- Operated light trucks to deliver loads as far as 15 miles from home location.
Elderly Caretaker
Adult Learning Systems, U.P.
Sault Ste. Marie, MI
07.2018 - 11.2019
- Transported patients to medical, dental, and personal care appointments.
- Made beds, swept floors, and sanitized surfaces to support daily living activities.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Laundered clothing and bedding to prevent infection.
- Followed care plan and directions to administer medications.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
- Assisted with medication management and compliance, enhancing health outcomes.
Education
Some College (No Degree) -
Northern Michigan University
Marquette, MISome College (No Degree) - undefined
Bay Mills Community College
Brimley, MISkills
- Invoicing and Billing
- Problem Solving
- Computer Skills
- Customer Service
- Problem Solving Support
- Hardworking and Responsible
- Excellent Communication
- Time Management
- Friendly and Outgoing
- First Aid and CPR
- Documentation and Reporting
- Client Safety and First Aid
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
Certification
- Microsoft Office Training - 2019
- PowerPoint Training - 2019
- Excel Training - 2019
Timeline
CNA
Medilodge Of Sault Ste. Marie
01.2025 - 02.2026
Hotel Front Desk Receptionist
Cedar Motor Inn
01.2022 - 06.2023
Tutorial Teacher
Boys and Girls Club of America
12.2019 - 12.2021
Delivery Driver
UP North of Chicago Pizza
12.2019 - 12.2021
Elderly Caretaker
Adult Learning Systems, U.P.
07.2018 - 11.2019
Some College (No Degree) - undefined
Bay Mills Community College
Some College (No Degree) -
Northern Michigan University