Jenna Mayo
Wisconsin Rapids,WI
Summary
Customer service professionals are motivated to maintain customer satisfaction and contribute to company success. History of managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill in data entry, outstanding listening skills, and multitasking abilities. Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction, and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient, empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
AmeriCold Logistics
03.2024 - Current
- Resolved customer inquiries through e-mail and telephone communication, ensuring prompt assistance.
- Facilitated creation and processing of purchase orders, enhancing order fulfillment efficiency.
- Addressed customer complaints with courtesy and efficiency, maintaining high satisfaction levels.
- Managed load scheduling using e2open, Open Dock, and Red Prairie systems for optimal operations.
- Oversaw resolution of product overages, shortages, and damages to uphold operational standards.
- Coordinated driver check-in and check-out operations for timely load scheduling.
- Verified quantities on bills of lading against purchase orders to ensure accuracy.
- Assisted in preparing documentation for drivers and drafting work orders for various processes.
Customer Service Representative
Sia LTL Freight
08.2023 - 02.2024
- Executed call management strategies to efficiently address customer inquiries in a high-pressure environment.
- Developed processes to investigate and resolve issues related to missing freight and damages.
- Utilized AS400 software to track shipments and manage inquiries using PRO numbers.
- Fostered positive client relationships by responding promptly to customer questions and inquiries.
Customer Service Insurance Processor
Evans and Simpson & Associates
10.2021 - 08.2023
- Streamlined communication with customers, clients, and agents about vehicle and homeowners' insurance options.
- Sorted and prioritized documents to enhance workflow efficiency.
- Managed timely updates of vehicle and homeowner insurance policies within software to improve operational effectiveness.
- Oversaw accurate data entry of insurance documents to ensure comprehensive record-keeping.
Insurance Customer Service Representative
Sentry Insurance
12.2017 - 07.2020
- Delivered exceptional customer service while managing high-volume inbound calls.
- Oversaw the verification and evaluation of submitted bills to maintain accuracy. Authorized payments and guided customers through billing policies and procedures. Managed policy changes to enhance customer satisfaction.
- Executed timely email communication to deliver essential documents to customers of Harley-Davidson.
- Addressed customer concerns to enhance satisfaction and loyalty.
Dispatcher
Uspack Logistics
09.2013 - 12.2017
- Optimized call priority adjustments to enhance dispatch board operations.
- Achieved timely route planning, improving driver performance and efficiency.
- Delivered customer updates on potential issues to foster trust and satisfaction.
- Guided drivers in effectively addressing challenges, resulting in improved service delivery.
- Verified shipped items and conducted order data entry by matching bills of lading.
- Reconciled quantities to ensure accuracy in shipments and inventory management.
Education
High School Diploma -
South Milwaukee High School
South Milwaukee, WI05.2009
Skills
- Active listening
- Analytical problem-solving
- Accurate data entry
- Client relationship management
- Customer support expertise
- Skilled in software applications
- Dispute resolution
- Advanced Excel skills
- Transaction management
- Organizational skills
- Client follow-up
- Efficient appointment management
- Quality control
- Critical thinking
Timeline
Customer Service Representative
AmeriCold Logistics
03.2024 - Current
Customer Service Representative
Sia LTL Freight
08.2023 - 02.2024
Customer Service Insurance Processor
Evans and Simpson & Associates
10.2021 - 08.2023
Insurance Customer Service Representative
Sentry Insurance
12.2017 - 07.2020
Dispatcher
Uspack Logistics
09.2013 - 12.2017
High School Diploma -
South Milwaukee High School