Jenna McHone
Indian Trail,NC
Summary
Results-driven Client Relations Specialist with 10 years of experience in fostering strong client relationships and delivering exceptional service. Seeking to leverage expertise in client communication, problem-solving, and account management to enhance client satisfaction and contribute to continued success. Committed to exceeding client expectations and driving long-term business growth. Dedicated professional with strong communication skills seeking a position where the ability to articulate ideas clearly, engage with clients effectively, and facilitate productive interactions can be leveraged. Committed to enhancing team collaboration, resolving conflicts, and delivering exceptional service to drive organizational success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Relations Kitchen Assistant
Geno D’s
03.2022 - Current
- Food Preparation- Washing, peeling, and chopping vegetables, preparing ingredients, and ensuring all items are ready for the chefs
- Support to Chefs- Provides support to chef and cooks by performing basic cooking tasks, setting up workstations and handling other preparatory duties as needed
- Stock Management- Helps manage inventory by receiving deliveries, checking stock levels, and storing ingredients properly
- Customer Relations- Engaging with customers to provide information about products, handle inquiries and address complaints and concerns
- Issue Resolutions- Resolves customer service issues or disputes, ensuring a positive experience and maintaining customer satisfaction
- Relationship Building- Develops and maintains positive relationships with customers, often through personalized service and follow ups
- Marketing Campaign Development- Creating and managing marketing campaigns across various channels, including social media, email, and traditional media, to drive traffic and boost sales
- Social media & Content Creation-Managing social media accounts, creating engaging content that resonates with the target audience, and fostering online community engagement
- Event Planning & Promotion- Coordinating promotional events, special offers, and seasonal campaigns to increase foot traffic and encourage repeat business
- Collaborated with team members to ensure smooth workflow during peak hours.
- Maintained strict compliance with food safety regulations, ensuring high-quality meals for patrons.
- Developed strong communication skills by coordinating effectively with front-of-house staff during busy shifts.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Ensured proper storage of ingredients to maintain freshness and reduce waste.
Customer Service Specialist
Harris Teeter
07.2020 - 07.2021
- Customer Assistance- Greeting customers, answering questions about products, services, and store policies, and directing them to appropriate departments or products
- Issue Resolution- Handling customer complaints and concerns in a courteous and efficient manner, including processing returns, exchanges, and refunds according to company policies
- Checkout Support- Assisting customers at the checkout, helping with bagging groceries, and ensuring a smooth and quick transaction process
- Product Knowledge- Maintaining up-to-date knowledge of store inventory, ongoing promotions, and product locations to provide accurate and helpful information to customers
- Team Collaboration- Working closely with other store departments to ensure a seamless customer experience, including communicating customer feedback to relevant teams for continuous improvement
- Sales Associate- Efficiently processed customer transactions, including cash, credit, and mobile payments, while ensuring accuracy and maintaining a balanced cash drawer
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
Lead Sales Associate • Pastry Chef
Fresh Market
07.2016 - 08.2017
- Lead Sales Associate- Processed Transactions- Efficiently handled customer purchases, including cash, credit, and mobile payments, while ensuring accuracy and maintaining a balanced register
- Maintained Store Presentation- Organized and stocked shelves to ensure an attractive and orderly shopping environment
- Adhered to Health code regulations
- Pastry Chef- Managed Production- Planned and executed daily production schedules, ensuring timely preparation of baked goods and adherence to quality standards
- Innovated Recipes- Created and developed new pastry products based on seasonal ingredients, holiday themes, and emerging dessert trends
- Maintained Quality- Packaged and labeled pastries with accurate descriptions and ingredient information, adhering to food safety and hygiene regulations
- Ensured Compliance- Followed all health and safety codes to maintain a clean and compliant kitchen environment
Education
Certificate - Phlebotomy
Phlebotomy Training Specialists
Charlotte, NC11.2024
Some College - Certified Medical Assisting
Stanly Community College
Locust, NC03.2020
High School Diploma -
Central Cabarrus HS
Concord, NC06.2014
Skills
- Time Management
- Multitasking
- Organizational Skills
- Dependable and Responsible
- Client Engagement
- Friendly, Positive Attitude
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Calm Under Pressure
References
Available upon request.
Certification
- Certified Phlebotomy Technician, Phlebotomy Training Specialists - Nov 2024
Timeline
Customer Relations Kitchen Assistant
Geno D’s
03.2022 - Current
Customer Service Specialist
Harris Teeter
07.2020 - 07.2021
Lead Sales Associate • Pastry Chef
Fresh Market
07.2016 - 08.2017
- Certified Phlebotomy Technician, Phlebotomy Training Specialists - Nov 2024
Certificate - Phlebotomy
Phlebotomy Training Specialists
Some College - Certified Medical Assisting
Stanly Community College
High School Diploma -
Central Cabarrus HS
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