Zhkiara Parker

• Developed strong relationships with clients, resulting in repeat business and positive feedback.
• Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
• Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
• Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.

• Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
• Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
• Established a positive work environment through clear communication, encouragement, and recognition of achievements.
• Actively participated in industry conferences as both an attendee and speaker to further develop professional network connections.

Welcomed clients.

Manage phone volumes

Addressed and settled customer issues promptly.

Coordinated team board discussions.

Onboarded and trained new employees.

Handled large numbers of inbound calls.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
• Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
• Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
• Collaborated with marketing to create impactful promotional materials for increased brand awareness.