Jenna McKissic
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
8
8
years of professional experience
Work History
Operations Agent
Southwest Airlines
Saint Louis, MO
07.2023 - Current
- Supervised airfield operations, including arrivals, departures and fueling, identifying and addressing concerns promptly to maintain targets.
- Assisted with the development and implementation of operational processes and procedures.
- Inspected airfield conditions to verify compliance with federal regulatory requirements.
- Maintained accurate records of all customer interactions within the operations database.
- Logged, tracked and traced shipments across airport and partner locations.
- Implemented airfield safety procedures to support safe operating environments for personnel and aircraft.
- Responded to emergent situations regarding flight operations or medical issues to quickly identify concerns, provide support and transport personnel and passengers away from critical scenes.
- Performed quality assurance tests on operational systems prior to launch.
Pharmacy Technician
Express Scripts
Saint Louis, MO
07.2019 - 06.2023
- Help patients better understand the Home Delivery benefit
- Use the expert knowledge gained from training and a consultative sales approach to educate patients on the benefits of receiving their medication via home delivery
- Help patients get the medication they need
- Research issues on benefits coverage with pharmacist and doctors’ office and provide guidance to our patients about medication coverage
- Juggle multiple tasks without sacrificing attention to detail
- Handling multiple requests at any given time as well as documenting information from your conversations in our computer system.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Provided customer service to patients by answering questions about medications and health-related topics.
Technical Support Representative
Spectrum
Saint Louis, MO
01.2018 - 06.2019
- Actively and consistently support all efforts to simplify and enhance the customer experience
- Effectively present and discuss Charter products and services
- Convey an image of quality, integrity and superior understanding regarding services
- Manage customer interactions professionally and efficiently
- Effectively address customer questions, complaints and concerns
- Remain current and knowledgeable on every aspect of supported product
- Facilitate customer issue escalations to local management/support as required
- Accurately document customer account records based on actions taken
- Fulfill work schedules as required.
Cold Production Cook
Missouri Baptist Medical Center
Town And Country, MO
11.2015 - 01.2018
- Prepare food including cooking, roasting, baking, and the preparation of skillet meals
- Ensures compliance with menus, recipes, production schedule, and quality standards
- Participates in daily testing of foods
- Portions and packages food to be delivered to clients
- Completes preparation assignments for next day’s menu
- Cleans equipment and performs other sanitation duties as assigned.
- Practiced various safety methods daily to avoid food spoilage and food borne illnesses.
- Monitored inventory levels of food supplies and placed orders as needed.
Education
High School Diploma -
University City High School
05-2013
Bachelor of Arts - Communication Studies
University of Missouri-Saint Louis
Skills
- Microsoft Excel
- Customer Service
- Energetic
- Self Management
- Microsoft Office
- Well organized
- Communication
- Team Player
- Power Point
- Interpersonal Skills
- Ethics
- Problem Solving Skills
- Emergency Response
Timeline
Operations Agent
Southwest Airlines
07.2023 - Current
Pharmacy Technician
Express Scripts
07.2019 - 06.2023
Technical Support Representative
Spectrum
01.2018 - 06.2019
Cold Production Cook
Missouri Baptist Medical Center
11.2015 - 01.2018
High School Diploma -
University City High School
Bachelor of Arts - Communication Studies
University of Missouri-Saint Louis
Similar Profiles
Jenna PriceJenna Price
Flight Attendant at SkyWest Airlines/Southwest AirlinesFlight Attendant at SkyWest Airlines/Southwest Airlines
Margaret SaveMargaret Save
Freight Agent at Southwest AirlinesFreight Agent at Southwest Airlines
KRYSTLE PERRYMANKRYSTLE PERRYMAN
CUSTOMER SERVICE AGENT at SOUTHWEST AIRLINESCUSTOMER SERVICE AGENT at SOUTHWEST AIRLINES
Corine OronaCorine Orona
Customer Service Representative at Southwest AirlinesCustomer Service Representative at Southwest Airlines
Anthony WilsonAnthony Wilson
Operations Agent at Tazmanian Freight SystemsOperations Agent at Tazmanian Freight Systems