Oraphan Nwabuike
Atlanta,Georgia
Summary
Results-driven Operations and Ramp professional with 16 years of airline industry experience at AirTran Airlines and Southwest Airlines. Demonstrated excellence as a Ramp Agent and Operations Agent, consistently delivering exceptional performance. Skilled in managing Charter Flights. Seeking a customer Relations position to leverage strong organizational abilities and collaborative aptitude in contributing to FEMA's success.
Overview
11
11
years of professional experience
Work History
Operations Agent
Southwest Airlines
05.2022 - Current
- Specialize in conflict resolution while addressing customer inquiries efficiently. Prepares dispatch release forms and weather reports from OTIS for the Crew; Arranges for fueling of aircraft as required; Prepares weight and balance forms; Maintains accurate flight papers; Operates boarding bridge; Coordinates boarding and deplaning Customers; Collects boarding passes and verifies boarding counts; Handles Station radio communications; Keeps all Station Team members apprised of flight and weather information; Responsible for ground security and assuring operations follow security procedures; communicate information and instructions verbally or via radio equipment
Ramp Agent
Southwest Airlines
12.2013 - Current
- Handles all aspects of loading, stowing and unloading baggage, cargo airmail, air freight, and company materials according to a predetermined plan received either electronically or manually from an Operations Agent; Receives and records Customer baggage, air freight, mail and company materials as required; Submits, either electronically or manually, a Cargo Bin Loading Slip (CBLS) to an Operations Agent; Picks up, delivers, and transports cargo and baggage to and from aircraft; Uses jet way stairs to carry items checked at the gate to the aircraft bin; Reviews cargo forms for accuracy and corrects forms as necessary; Operates and/or drives motorized equipment, such as belt loaders, air start units, lift trucks, push back tugs, bag cart, lavatory cart and de-icers;
Education
Bachelor of Science - Integrative Studies
Clayton State University
Atlanta, GA05.2022
Associate of Science - Health Science
Georgia Perimeter College
Atlanta, GASkills
- Coordinate communications
- Manage safety procedures
- Records Management
- PowerPoint/ Outlook
- Multitasking
- Organization
- Teamwork
- Microsoft Word/ Excel
- Analytical thinking
- Effective communication
Dates
05/01/22, 12/01/13
Timeline
Operations Agent
Southwest Airlines
05.2022 - Current
Ramp Agent
Southwest Airlines
12.2013 - Current
Bachelor of Science - Integrative Studies
Clayton State University
Associate of Science - Health Science
Georgia Perimeter College
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