Marjorie Moses
New York,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Ground Operations Agent
JetBlue Airlines
08.2022 - Current
- Monitored safety-sensitive zones and enforced security measures throughout ground operations.
- Understood FAA, TSA and airport regulations and verified compliance.
- Loaded and unloaded baggage of various weights and dimensions to and from aircraft and baggage areas.
- Coordinated and monitored snow and ice control procedures and confirmed compliance with airport's severe weather control plan.
- Marshaled large and small aircraft to and from parking areas, ramps and airfields.
- Attended and completed required online and in-person training and mentored newer agents in advanced roles.
- Inspected runways and taxiways, airfield lighting, parking aprons, hangars, fuel storage areas and perimeter fences and gates for hazardous aviation conditions.
- Operated aircraft refuelers, tugs and tractors, ground power units and other aircraft ground support equipment.
- Conducted departure and arrival briefings.
Housing Counselor
Project Renewal
01.2007 - 08.2022
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
- Calculated tenant rent amounts to prepare leases and contracts.
- Coordinated with local agencies to provide housing and prevent homelessness.
- Oversaw housing plans for over 23 clients to promote timely transition to permanent housing and appropriate usage of housing subsidies.
- Tracked and monitored rental payments for 160 clients .
- Monitored progress towards service plan goals.
- Provided support to social service clients in navigating available resources.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Coordinated with local government to provide resources to clients.
- Monitored and evaluated impact of social services on community.
- Developed and implemented programs to engage and empower underserved populations.
- Participated in meetings with director,assistant director, psychiatrist,nurse and case managers to discuss program objectives and strategies.
Residential Counselor
Post Graduate Of Mental Health
08.2003 - 08.2009
- Monitored and documented client progress toward meeting goals and objectives.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Encouraged clients to develop self-advocacy skills and to become active participants in own treatment plans.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Supported residents in coping with emotions and fears through one-on-one sessions.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
- Communicated behavior choices to residents by outlining positive and negative consequences of choices.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
- Educated clients on managing mental health disorders and identifying signs and symptoms of relapse.
- Coordinated with other professionals to develop interdisciplinary treatment plans.
- Provided crisis management and intervention during emergency situations.
- Enforced policies and safety standards through building and room rounds.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Developed and maintained relationships with family members to promote positive living environment for residents.
Education
High School Diploma -
Plainfield High School
Plainfield, NJ06.1998
Skills
- Team Meetings
- Manage Safety Procedures
- Aircraft Operations Procedures
- Prepared Aircraft to Arrival/Depart For Schedule Flights
- Creative Solutions
- Customer Satisfaction
- Aircraft Loading and Unloading
- Lavatory Service
- Coordinate Communications
- Privacy Protocols
Timeline
Ground Operations Agent
JetBlue Airlines
08.2022 - Current
Housing Counselor
Project Renewal
01.2007 - 08.2022
Residential Counselor
Post Graduate Of Mental Health
08.2003 - 08.2009
High School Diploma -
Plainfield High School
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