Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Mandy Li

Brooklyn

Summary

Engineering graduate versed in reviewing plans, writing reports, researching solutions and implementing company procedures. Willingness to learn, follow instructions and work cooperatively within team environments. Computer competencies include various CAD programs and MS Office applications.

Overview

9
9
years of professional experience

Work History

Ground Operations Agent

Jet Blue
09.2022 - Current
  • Monitored safety-sensitive zones and enforced security measures throughout ground operations for over 2000 flights daily
  • Understood FAA, TSA and airport regulations and verified compliance
  • Inspected runways and taxiways, airfield lighting, parking, fuel storage areas and perimeter fences and gates for hazardous aviation conditions on a daily basis
  • Minimized delays related to aircraft servicing with proactive coordination among catering, fueling, cleaning teams, and crew members.
  • Loaded and unloaded up to 900 luggages of various weights up to 100 pounds and of various sizes to and from aircraft and baggage areas.
  • Collaborated with colleagues to effectively manage irregular operations during weather disruptions or technical issues.
  • Delivered comprehensive training programs for new hires to ensure seamless integration into the ground operations team environment.
  • Marshaled large and small aircraft to and from parking areas, ramps and airfields.
  • Operated aircraft refuelers, tugs and tractors, ground power units and other aircraft ground support equipment.
  • Monitored airfield duties and personnel to make proactive changes to procedures, workflows and task responsibilities to maintain operations targets.

Direct Service Provider

CARES
07.2015 - 12.2022
  • Guided special needs children by setting and achieving 4-5 weekly and approximately 20 monthly goals with the children
  • Enhanced client satisfaction by providing personalized support and care tailored to individual needs.
  • Collaborated with a multidisciplinary team to develop comprehensive care plans addressing clients'' physical, emotional, and social needs.
  • Maintained accurate records, ensuring efficient communication among the care team and timely updates on client progress.
  • Wrote and submitted weekly and monthly reports on each child to C.A.R.E.S.
  • Assisted clients with daily living activities for improved quality of life and increased independence.

Field Coordinator

C.A.R.E.S
05.2021 - 10.2022
  • Facilitated communication between office personnel and up to 300 families within the program
  • Documented case data and completed accurate updates to case records on a daily basis for over 300 cases
  • Interviewed over 600 individuals and families to determine and assess needs and provide informational resources.

Barista Shift Supervisor

Starbucks
07.2019 - 05.2020
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
  • Streamlined operations for increased efficiency by optimizing staff scheduling and task delegation.
  • Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
  • Safeguarded employee safety by enforcing strict adherence to company health protocols and providing regular training in food handling best practices.
  • Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.

Education

Bachelors of Technology - Mechanical Engineering Technology

CUNY New York City College of Technology
06.2020

Skills

  • AutoCAD
  • Autodesk Inventor
  • Solidworks
  • MATLAB
  • 3D Printing (PLA and resin)
  • CNC
  • Cargo and Freight
  • Team Meetings
  • Departures Management
  • Aircraft Loading and Unloading
  • Customer Satisfaction
  • Coordinate Communications
  • Lavatory Service

Affiliations

Vice President of American Society of Mechanical Engineers (ASME), Student Chapter, Treasurer of Mechatronics Club, Treasurer of Drones Club Capstone Project: Laser Engraver - Designed and created a rotating laser engraver creating the framework and electrical wiring while managing a team’s progression throughout the duration of the project. Held weekly team meetings to ensure the team is meeting progression deadlines.

Timeline

Ground Operations Agent

Jet Blue
09.2022 - Current

Field Coordinator

C.A.R.E.S
05.2021 - 10.2022

Barista Shift Supervisor

Starbucks
07.2019 - 05.2020

Direct Service Provider

CARES
07.2015 - 12.2022

Bachelors of Technology - Mechanical Engineering Technology

CUNY New York City College of Technology

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Mandy Li