Jenna Miller
Tucson,AZ
Summary
Professional in customer service management with proven track record of driving customer satisfaction and operational efficiency. Known for strong leadership, effective problem-solving, and excellent communication skills. Adept at fostering team collaboration and adapting to evolving challenges to achieve consistent results. Skilled in conflict resolution, process optimization, and delivering high-quality customer experiences.
Overview
6
6
years of professional experience
Work History
Customer Service Lead
Oringinal ChopShop
09.2024 - Current
- Managed daily customer inquiries, ensuring timely and accurate responses.
- Trained new team members on customer service protocols and system usage.
- Implemented process improvements to enhance overall customer satisfaction rates.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
- Analyzed customer feedback to identify trends and inform service enhancements.
Cashier, Greeter, and Customer Service
Buffalo Wild Wings
09.2020 - 05.2021
- Greeted customers entering the store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Managed in-person and telephone requests, questions, and orders for customers daily.
- Handled and resolved customer complaints and provided suggestions to improve customer satisfaction.
Dog Groomer and Caretaker
Camp Bandy
07.2020 - 09.2020
- Organization and time management skills to complete multiple tasks and ensure timely completion.
- Ability to work efficiently and calmly in stressful environments.
- Greeted pet owners and went over available services, outlined costs, and determined the special needs of animals under care.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Education
Bachelor of Science - Physiology and Medical Science
University of Arizona
Tucson, AZ05-2026
High School Diploma -
Stevens Point Area Senior High School
Stevens Point, WI05-2021
Skills
- Customer complaint resolution
- Team training and development
- Company branding
- Customer relations
- Online Order Preparation
- Administrative duties
- Multitasking
- Collaboration with others
- Problem resolution
- De-escalation techniques
- Staff training
- Quality assurance controls
Timeline
Customer Service Lead
Oringinal ChopShop
09.2024 - Current
Cashier, Greeter, and Customer Service
Buffalo Wild Wings
09.2020 - 05.2021
Dog Groomer and Caretaker
Camp Bandy
07.2020 - 09.2020
Bachelor of Science - Physiology and Medical Science
University of Arizona
High School Diploma -
Stevens Point Area Senior High School