Jenna Mitchell
Fort Wayne,IN
Summary
Well-qualified with proven success in improving operations and solving problems. Highly proficient in building relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
8
8
years of professional experience
Work History
SOP Manager
MJM Mechanical
01.2025 - Current
- Created and updated standardized operating procedures for all departments, with the intention to bring more ease, order, and clarity to both the employees and the company. This involved learning the current procedures, gaining insight from employees, and harboring trust to acquire an easier transition to support sustainable business growth. work environment
Case Worker
Quality Counseling
01.2023 - 01.2025
- I had my own caseload for both individuals and families involved with the department of child services. I was trusted and given all tasks Quality Counseling offered: Family Preservation, Truancy, Home Based Casework, Supervised Visits, Parent Education, and Domestic Violence. My focus was to help create a safer, more knowledgeable, and understanding people.
Marketing Manager
MJM Mechanical
01.2022 - 01.2023
- I had unimpeded functionality for all marketing ideas, budget, designs, and production through advertising, social media, email marketing, and search engine optimization.
Office Administration
MJM Mechanical
01.2018 - 01.2022
- Answering Phones. Scheduling. Company-specific office responsibilities. Cleaning. Organizing files.
Education
Bachelor's - Psychology
Indiana University- East
Richmond05-2022
High School Diploma -
Concordia Lutheran
05-2018
Skills
- Customer/Employee relations
- Office administration
- Training facilitation
- Workflow efficiency
- Decision-making
- Performance improvements
- Delegating work
- Goal-oriented planning
- Teamwork and collaboration
Timeline
SOP Manager
MJM Mechanical
01.2025 - Current
Case Worker
Quality Counseling
01.2023 - 01.2025
Marketing Manager
MJM Mechanical
01.2022 - 01.2023
Office Administration
MJM Mechanical
01.2018 - 01.2022
Bachelor's - Psychology
Indiana University- East
High School Diploma -
Concordia Lutheran