Jenna Montour
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
AppleOne
05.2024 - 08.2024
- Assist with daily call volume.
- Answered customers calls to help with their needs, answer questions, and address concerns.
- Provide accurate resolutions to customer inquiries in a professional and courteous manner.
- Met customer call guidelines for service levels, handle time and productivity.
Front Line Cashier
Sams Club
11.2023 - 03.2024
- Smile, greet, and thank customers with a positive attitude.
- Stand for long periods of time while checking out customers quickly and accurately. Keep your area clean and presentable.
- Answer customer questions and help them with their needs. Be available to assist associates across the store as needed
Education
No Degree - Health Care Aide
Red Deer College
Red Deer, AB03.2021
High School Diploma -
Ermineskin Junior Senior High School
Maskwacis, AB05.2017
Skills
- Call Management
- Complaint resolution
- Data Entry
- Account Management
- Money handling abilities
- POS systems expert
- Customer Service
- Call center experience
Timeline
Customer Service Representative
AppleOne
05.2024 - 08.2024
Front Line Cashier
Sams Club
11.2023 - 03.2024
No Degree - Health Care Aide
Red Deer College
High School Diploma -
Ermineskin Junior Senior High School
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