Jenna Muir
Payson,UT
Summary
Personable and dedicated Customer Service Representative, Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Event Specialist
Mfinity Global
Lindon, UT
01.2016 - 09.2022
- Provided technical support throughout events by troubleshooting any issues that arose.
- Supervised staff onsite during events, providing guidance when needed.
- Assisted in coordinating and allocated equipment, supplies and staff for events.
- Used Point of Sale register system to complete transactions during corporate event store.
- Assigned tasks to staff according to workload requirements.
- Planned and completed group projects, working smoothly with others.
Customer Service Representative
Heritage Makers
Provo, UT
05.2008 - 01.2012
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers who needed help with digital design software.
- Took inbound calls, answered emails in a timely manner and helped customers via live chat.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Education
High School Diploma -
Payson High School
Payson, UT05-2008
Skills
- Customer Service
- Technical Support
- Payment Processing
- Account Updating
- Inbound and Outbound Calling
- Data Entry
- Problem-Solving Abilities
- Follow-Up Skills
- Active Listening
References
References available upon request.
Timeline
Event Specialist
Mfinity Global
01.2016 - 09.2022
Customer Service Representative
Heritage Makers
05.2008 - 01.2012
High School Diploma -
Payson High School