Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenna Myers

OCEAN VIEW,Delaware

Summary

Developed leadership and coordination skills in fast-paced, customer-service-focused environment. Expertise in managing teams, resolving conflicts, and ensuring efficiency through effective task delegation and operational oversight.

Overview

4
4
years of professional experience

Work History

Shift Supervisor

Starbucks
09.2022 - 11.2024
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.

Barista Trainer

Starbucks
04.2022 - 09.2022
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.
  • Taught proper procedures and strategies for success to new employees.

Barista

Starbucks
04.2021 - 04.2022


  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Made & served café beverages with focus on speed, quality and consistency.

Education

No Degree - Nursing

Delaware Technical Community College
DE
05-2027

Homeschool
Baltimore, MD
06-2020

Skills

  • Employee training
  • Customer Service
  • Cash Management
  • Workplace safety
  • Inventory control & record keeping
  • Problem-solving
  • Goal setting & tracking
  • Conflict resolution
  • Multitasking
  • Cleaning Experience
  • Verbal and written communication

Timeline

Shift Supervisor

Starbucks
09.2022 - 11.2024

Barista Trainer

Starbucks
04.2022 - 09.2022

Barista

Starbucks
04.2021 - 04.2022

No Degree - Nursing

Delaware Technical Community College

Homeschool

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