Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jenna Newman

Jenna Newman

Atlanta,GA

Summary

Dynamic professional with a proven track record at Norfolk Southern, enhancing operational efficiency and safety in rail operations. Excelled in customer service and analytical processes. Consistently delivering exceptional results and fostering strong client relationships with experience in fast paced work environments.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Train Dispatcher

Norfolk Southern
11.2023 - Current

Move America’s economy and monitor trains safely and efficiently.

Route Trains: Schedule the movement of trains to ensure they meet safely and on time.

Communicate: Use radio and telephone communications with train and maintenance personnel.

Monitor: Ensure the track is clear of opposing movements.

Protect: Apply blocking devices to protect against opposing movements.

Signal: Code signals for movement of trains and to stop opposing movements.

Technology: Use innovative technology to ensure safe and efficient rail operations.

Pro Stylist Dog Groomer

Petco
  • Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
  • Effectively communicate condition of pet coat, hygiene needs, and safety or health concerns.
  • Monitor pet behaviors for signs of stress or discomfort during grooming and bathing services.
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Comply with company policies and procedures related to animal care.
  • Monitored current trends to understand innovative grooming technique processes.
  • Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.

Server

RCI
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Head Volleyball Coach

Eagle Mountain Volleyball Club
08.2016 - 10.2023
  • Increased team''s overall win rate with consistent evaluations of game footage and targeted improvement strategies.
  • Strengthened relationships with alumni, boosting their involvement in supporting current players and teams.
  • Coordinated summer camps for aspiring volleyball players, fostering interest in the sport among young talents.
  • Overcame scheduling conflicts creatively while maintaining fairness amongst all participating teams within district competitions.
  • Implemented cutting-edge fitness programs that improved athletes'' physical strength and endurance levels.

Education

Bachelor Of Communication Studies - Communications

Edinboro University of Pennsylvania
Edinboro, PA
06.2009

Skills

  • Customer service
  • Product knowledge
  • Analytical Processes
  • Multitasking and organization
  • Attention to detail
  • Creative thinking
  • Pet behavioral insight

Certification

Certified Dog Groomer - March 2021

Timeline

Train Dispatcher

Norfolk Southern
11.2023 - Current

Head Volleyball Coach

Eagle Mountain Volleyball Club
08.2016 - 10.2023

Certified Dog Groomer - March 2021

Pro Stylist Dog Groomer

Petco

Server

RCI

Bachelor Of Communication Studies - Communications

Edinboro University of Pennsylvania
Jenna Newman