Jamela Gambrell
Brooklyn,NY
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
28
28
years of professional experience
Work History
Train Dispatcher
NYCTA
08.2025 - Current
- Coordinate train movements to ensure timely arrivals and departures across multiple routes.
- Monitor real-time operational data, adjusting schedules to optimize efficiency and minimize delays.
- Communicate effectively with Train Operators and conductors to relay critical information on train status and safety protocols.
- Analyze service disruptions, implementing corrective measures to restore operations swiftly and safely.
Train Operato
NYCTA
07.2023 - 08.2025
- Operated trains safely and efficiently across assigned routes.
- Ensured smooth train operation.
- Conducted pre-trip inspections to ensure equipment reliability and safety.
Service Delivery Dispatcher
NYCTA
07.2011 - 07.2023
- Handle incoming calls, addressing employee inquires and providing information.
- In charge of vacation relief for Train Operators and Conductors
- In charge of navigating personnel for Track Safety and Refresher classes.
- Clerical and Administrative duties.
- Adhere to company policies
Train Operator
NYCTA
01.2010 - 07.2011
- Moved passengers over assigned routes.
- Operate trains in yards and terminals.
- Operated trains safely and efficiently, ensuring adherence to schedules.
Bus Operator
NYCTA
10.2009 - 01.2010
- Moved passengers on different routes every day
- Ensure safety of passengers
Police Communications Technician
NYC Police Department
04.1998 - 10.2009
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Assisted in the new mapping system for the police department.
Education
High School Diploma -
Martin Luther King High School
New York01.1993
Skills
- Customer Service Standards
- Communication
- Typing
- Customer service
- Multitasking and organization
- Teamwork and collaboration
Timeline
Train Dispatcher
NYCTA
08.2025 - Current
Train Operato
NYCTA
07.2023 - 08.2025
Service Delivery Dispatcher
NYCTA
07.2011 - 07.2023
Train Operator
NYCTA
01.2010 - 07.2011
Bus Operator
NYCTA
10.2009 - 01.2010
Police Communications Technician
NYC Police Department
04.1998 - 10.2009
High School Diploma -
Martin Luther King High School