Morgan Benoit (Lahue)
Swanton,VT
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
7
7
years of professional experience
Work History
Train Dispatcher
Genesee & Wyoming
08.2022 - Current
- Streamlined communication processes for better coordination between train crews and control centers.
- Reduced delays by optimizing train routing and resolving conflicts in timely manner.
- Collaborated with maintenance teams to ensure track availability and minimize service disruptions.
- Monitored weather conditions to proactively adjust schedules and avoid potential service disruptions.
- Coordinated emergency response efforts, minimizing impact on overall operations.
- Provided comprehensive dispatcher training to new hires, fostering skilled and prepared workforce.
- Answered phone calls and responded to customer emails.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Make sure that crews have proper safety bulletins, to operate in a safe maner
- Perform administrative duties relative to hours-of-service requirements, hazardous materials, and documentation of train movements, report rule violations
- Monitor instructions and general orders, timetables, track and speed restrictions, ensure safety and performance, coordinate responses to unplanned events and emergency situations
Operations Coordinator
Genesee & Wyoming
11.2021 - 08.2022
- Boosted productivity by establishing effective communication channels between departments.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Calling Train Crews On Duty, while managing there FRA rest times
- Ordering and Managing Cabs, and bulletins for crews
- Communicating with Trainmaster's on operation plans
- Answering Emergency Calls, for railroad emergencies
Server
Twiggs American Gastro Pub
05.2017 - 12.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
High School Diploma -
Missisquoi Valley Union High School
Swanton, VT06.2021
Skills
- System monitoring
- Safety awareness
- Incident Reporting
- Work Order Management
- Schedule Coordination
- Paperwork Processing
- Multitasking
- Customer Service
- Professional Demeanor
Timeline
Train Dispatcher
Genesee & Wyoming
08.2022 - Current
Operations Coordinator
Genesee & Wyoming
11.2021 - 08.2022
Server
Twiggs American Gastro Pub
05.2017 - 12.2021
High School Diploma -
Missisquoi Valley Union High School