JENNA NEWTON
Wendell,NC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Lowes Home Improvment
02.2022 - Current
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues, increasing sales for my department.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Maintained and managed customer files and information through company workspaces
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Organized, ran, and delegated weekend events/workshops as store designated Event Captain
Deli Clerk
Harris Teeter Inc
10.2020 - 02.2022
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods
- Listened to customer requests and suggested additional menu items as appropriate to upsell products
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Calculated total items needed to assemble party trays and placed orders for inventor
- Responded to telephone inquiries regarding available products and services and helps customers make appropriate choices
- Learned other teammates' work tasks to train as backup
- Strictly followed sanitation and food safety
Associate
Walmart
04.2019 - 10.2020
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories
- Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate
- Communicated effectively with members of public in often crowded and noisy environments
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized
Education
No Degree - English
Liberty University
Lynchburg, VABachelor of Arts - English Literature
North Carolina State University
Raleigh, NC12.2023
High School Diploma -
Homeschooled
Knightdale01.2017
Skills
- Complaint resolution
- Price quotes
- Customer Order Management
- Telephone Etiquette
- Process Optimization
- Project Management
- Scheduling
- Appointment Scheduling
- Product Knowledge
- Microsoft Outlook
- Computer Proficiency
- Documentation
Affiliations
- Stigma Tau Delta English Honors Society, current
Certification
- Fork Lift Certified
- Reach Truck Certified
- Order Picker Certified
Interests
- Editing, Writing, and Publishing
- Creative projects/outlets
- Event Mangement
Languages
English
Native or Bilingual
Timeline
Customer Service Specialist
Lowes Home Improvment
02.2022 - Current
Deli Clerk
Harris Teeter Inc
10.2020 - 02.2022
Associate
Walmart
04.2019 - 10.2020
No Degree - English
Liberty University
Bachelor of Arts - English Literature
North Carolina State University
High School Diploma -
Homeschooled