Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Assisted with the training of two new unit secretaries, sharing expertise and best practices to ensure their success in the role.
Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
Veterinary Assistant
Essex Middle River Veterinary Center
01.2018 - 05.2021
Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
Recorded symptoms and documented medical observations to inform treatment decisions.
Helped with training of three new veterinary assistants