Jenna Norris
Jacksonville,FL
Summary
Enthusiastic Leasing Consultant with outstanding knowledge of rental agreement laws. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Bringing strong skill set and forward-thinking nature to property management markets. Organized and dedicated to property success. Ready to leverage training and experience to take on new professional challenges.
Overview
2
2
years of professional experience
Work History
Leasing Agent
South Oxford Management
09.2021 - 01.2022
- Building reports, telephone techniques, effective questioning, managing objections, customer satisfaction
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Monitored advertising effectiveness by gathering information about market competition in local area.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
Laboratory Scientist
Magnolia Medical Clinic
03.2021 - 07.2021
- Documented test results using computerized and manual transcription methods.
- Performed pre-analytical, analytical and post-analytical processing procedures.
- Maintained strict adherence to prescribed lab safety guidelines and operational instructions.
- Tested specimens and blood products in accordance with ASCP standard operating procedures.
- Analyzed testing results based on established indicators, submitting findings to central lab database.
- Identified and resolved unexpected results, directing secondary testing measures or collection efforts.
Veterinary Surgical Technician
Pet Angels Animal Hospital
08.2019 - 03.2021
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Administered medications to animals in treatment and documented changes in condition.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Collected patient biopsies and blood samples for laboratory analysis.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
Education
Bachelor of Science - Chemistry
The Florida State University
Tallahassee, FL07.2020
Associate of Arts - Psychology
Florida State College of Jacksonville
Jacksonville, FL05.2017
No Degree - High School Diploma
Atlantic Coast High School
Jacksonville, FL06.2015
Skills
- Excellent communication and people skills
- Ability to work under pressure and challenging situations
- Ability to understand and analyze sales figures
- Ability to lead and manage team
- Manage multiple incoming calls
- Optimum customer service
- Able to handle customer needs as arise
Languages
ASL
Professional Working
Portuguese
Limited Working
Timeline
Leasing Agent
South Oxford Management
09.2021 - 01.2022
Laboratory Scientist
Magnolia Medical Clinic
03.2021 - 07.2021
Veterinary Surgical Technician
Pet Angels Animal Hospital
08.2019 - 03.2021
Bachelor of Science - Chemistry
The Florida State University
Associate of Arts - Psychology
Florida State College of Jacksonville
No Degree - High School Diploma
Atlantic Coast High School
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