Jenna O'Brien
Jamestown,NY
Summary
Dynamic and results-oriented sales professional prepared to drive success through strategic planning and effective team leadership. Background in implementing sales strategies that align with business goals and foster client relationships. Track record in driving revenue, exceeding sales targets, and optimizing customer experiences.
Overview
4
4
years of professional experience
Work History
Sales & Operations Specialist (Top Gun Program)
Enterprise Holdings
10.2024 - Current
- Enhanced operational efficiency by forecasting and managing specialty reservations for Enterprise, Alamo, and National ensuring optimal fleet utilization.
- Lead customer engagement strategies achieving high levels of client satisfaction and retention.
- Improved team performance with strategic planning and resource allocation.
- Mentor and train new hires, enhancing sales performance and customer service standards.
- Assist customers in selecting vehicles, utilizing consultative sales techniques to upsell products and services.
- Analyzed operational data to drive informed decision-making.
Management Trainee
Enterprise Holdings
01.2024 - 10.2024
- Achieved the top customer satisfaction score citywide with 97%. (Feb. 2024)
- Led sales initiatives, increasing customer adoption of additional services and protection packages.
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks daily.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
- Assisted with onboarding of new employees by providing training and development resources.
Teacher's Aide
Erie 2-Chautauqua-Cattaraugus BOCES
03.2023 - 12.2023
- Assisted teachers with supervision and care of group of 6 special needs students.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Maintained safety and security by overseeing students in recess environments and school facilitated field trips.
- Assisted teachers with classroom management and documentation to maintain positive learning environment.
- Supported student physical, mental, and social development using classroom activities and helping develop necessary life skills.
- Supported student learning objectives through personalized learning with one-on-one assistance.
Beverage Cart Attendant
Chautauqua Golf Club
05.2021 - 08.2022
- Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Greeted guests and inquired into beverage choices.
- Established rapport with customers by providing friendly and attentive service.
- Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
Sales Associate
Rue21
10.2020 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
Bachelor of Science - Exercise Science
Edinboro University of Pennsylvania
Edinboro, PA05.2023
High School Diploma -
Frewsburg Junior-Senior High School
Frewsburg, NY06.2018
Skills
- Sales & Business Development -
- Marketing & Customer Engagement -
- Leadership & Team Development -
Consultative selling, revenue growth strategies, and account management
Branding, promotions, and customer relationship management
- Operational Strategy -
- Technology Proficiency -
Employee training, mentorship, and performance coaching
Process optimization, logistics management, and inventory control
Microsoft Office Suite (Excel, Word, PowerPoint), CRM Software, and Social Media Marketing
Timeline
Sales & Operations Specialist (Top Gun Program)
Enterprise Holdings
10.2024 - Current
Management Trainee
Enterprise Holdings
01.2024 - 10.2024
Teacher's Aide
Erie 2-Chautauqua-Cattaraugus BOCES
03.2023 - 12.2023
Beverage Cart Attendant
Chautauqua Golf Club
05.2021 - 08.2022
Sales Associate
Rue21
10.2020 - 08.2022
Bachelor of Science - Exercise Science
Edinboro University of Pennsylvania
High School Diploma -
Frewsburg Junior-Senior High School
Similar Profiles
Daniel JohnstonDaniel Johnston
Senior Account Specialist at Enterprise HoldingsSenior Account Specialist at Enterprise Holdings
Kayla HamiltonKayla Hamilton
(Remote Specialist) Reservations Support at Enterprise Holdings(Remote Specialist) Reservations Support at Enterprise Holdings
Carlos PerezCarlos Perez
Assistant Branch Manager at Enterprise HoldingsAssistant Branch Manager at Enterprise Holdings