Jenna O'nevins
Grove,OK
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Overview
2
2
years of professional experience
Work History
Head Hostess
RibCrib
Grove, OK
02.2023 - Current
- Greeted guests upon arrival and escorted them to their tables.
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
- Assisted with seating arrangements for large groups and special occasions.
- Provided excellent customer service to ensure guest satisfaction.
- Trained new staff on proper hosting procedures and policies.
- Ensured that the dining room was always clean, organized, and presentable.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Received orders from customers in person or over the phone and entered them into the POS system correctly.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Prepared ingredients for cooking including portioning, chopping, and storing food before use.
Education
Some College (No Degree) - Culinary Arts
North Eastern Tech
Afton, OKSkills
- Greeting and seating
- Menu presentation
- Reservation setting
- Menu knowledge
- Effective customer upselling
- Salesmanship
- Safe Food Handling
- Item promotion
- Table Bussing
- Service prioritization
- Active Listening
- Self-Directed
- Customer Service
- Basic Math
- Conflict Resolution
Timeline
Head Hostess
RibCrib
02.2023 - Current
Some College (No Degree) - Culinary Arts
North Eastern Tech
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