Jenna Otis-Ryan
College Student/Waitress
Little Falls,NJ
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Waitress
The Falls Kitchen
Little Falls, NJ
12.2017 - 03.2023
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Used cash registers and credit card machines to cash out customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Answered customers' questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Education
Bachelor of Arts - Psychology
Montclair State University
Little Falls, NJ 07.2021 - Current
Associate of Arts - Psychology
Passaic County Community College
Paterson, NJ 07.2018 - 05.2020
Skills
Menu memorization
Timeline
Bachelor of Arts - Psychology
Montclair State University
07.2021 - Current
Associate of Arts - Psychology
Passaic County Community College
07.2018 - 05.2020
Waitress
The Falls Kitchen
12.2017 - 03.2023
Similar Profiles
Jenna Otis-RyanJenna Otis-Ryan
Server/Manager at The Falls KitchenServer/Manager at The Falls Kitchen
Nadia KocherginaNadia Kochergina
Chef Manager at Akaka Falls Farm Artisan KitchenChef Manager at Akaka Falls Farm Artisan Kitchen
Amy KindronAmy Kindron
Medical Coding Specialist at Hudson Falls Family Practice/Family Practice Hudson FallsMedical Coding Specialist at Hudson Falls Family Practice/Family Practice Hudson Falls
Ryan ProRyan Pro
Senior Director of Sales and Business Development at Allendale Senior LivingSenior Director of Sales and Business Development at Allendale Senior Living
TORIE GILLESTORIE GILLES
Desk Assistant at Residential LifeDesk Assistant at Residential Life