Jenna Pakulski
Toledo
Summary
Energetic professional with a strong background in employee training and supervision. Known for effective decision-making and interpersonal skills, contributing to improved service delivery and adherence to safety protocols.
Results-driven General Manager with extensive experience in food service operations. Skilled in implementing training programs and optimizing workflows to improve efficiency and customer satisfaction. Committed to fostering a positive team environment and maintaining high safety standards.
Overview
7
7
years of professional experience
Work History
Shift Manager
Noodles & Company
Holland, OH
11.2024 - 07.2025
- Supervised daily operations to ensure efficient workflow and optimal customer service.
- Trained and mentored staff to enhance performance and maintain high standards.
- Implemented process improvements that streamlined service delivery and reduced wait times.
- Managed inventory levels, ensuring accurate stock availability for menu items.
- Monitored adherence to safety and sanitation protocols across all shifts.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
General Manager of Food Service
Blaze Pizza
Toledo, OH
04.2018 - 07.2024
- Directed daily operations to ensure efficient food service delivery and customer satisfaction.
- Implemented training programs to enhance staff performance and service quality.
- Developed and executed marketing strategies to increase brand awareness and customer engagement.
- Analyzed sales data to identify trends and optimize menu offerings for profitability.
- Fostered a collaborative team environment, promoting open communication and conflict resolution.
- Established operational standards that improved efficiency and compliance with health regulations.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
Education
Medical Laboratory Science
Mercy College of Ohio
Toledo, OH05-2029
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Punctual and reliable
- Energetic and enthusiastic
- Relationship building
- Delegating work
- Quality assurance
- Interpersonal skills
- Inventory control
Timeline
Shift Manager
Noodles & Company
11.2024 - 07.2025
General Manager of Food Service
Blaze Pizza
04.2018 - 07.2024
Medical Laboratory Science
Mercy College of Ohio