Jenna Pangrazio
Medina,NY
Summary
Dynamic manager with a proven track record at Rudy's Soda Bar and Cafe, excelling in team leadership and customer service. Enhanced operational efficiency and customer satisfaction through effective conflict resolution and relationship building. Skilled in time management and documentation, consistently achieving business goals while fostering a positive work environment.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
11
11
years of professional experience
Work History
Manager
Rudys Soda Bar and Cafe
01.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
CNA
Newfane Rehab
04.2015 - 03.2016
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
CNA
Seneca Manor
08.2014 - 04.2015
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
Education
High School Diploma -
Elba Central School
Elba NY 06-2013
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Relationship building
- Documentation and reporting
- Shift scheduling
- Work prioritization
Timeline
Manager
Rudys Soda Bar and Cafe
01.2020 - Current
CNA
Newfane Rehab
04.2015 - 03.2016
CNA
Seneca Manor
08.2014 - 04.2015
High School Diploma -
Elba Central School
Similar Profiles
Garrick GagnerGarrick Gagner
Porter at Rudys Golf and Sports BarPorter at Rudys Golf and Sports Bar
Joseph HoangJoseph Hoang
Box Office at Soda Bar MusicBox Office at Soda Bar Music
Andrew CampbellAndrew Campbell
Store Worker at Kwench Shaved Ice & Soda BarStore Worker at Kwench Shaved Ice & Soda Bar