Jenna Peebles
Grand Rapids,MI
Summary
Reliable Technician with undeniable troubleshooting, customer service and analytics abilities coupled with more than 4 years of experience. Proficient in manual and diagnostic tool operations. Punctual and friendly individual possessing excellent manual dexterity and superb hand-eye coordination.
Dynamic Customer Service Sales Representative with a strong emphasis on customer rapport and product sales. Proven ability to resolve inquiries and enhance customer satisfaction through effective communication.
Overview
7
7
years of professional experience
Work History
Customer Service Sales Representative
Attitude Wellness
Grand Rapids, MI, MI
04.2025 - Current
- Suggested additional products or services that may benefit the customer's needs.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Provided accurate information about products and services.
Process Guide
Amazon
Grand Rapids, MI, MI
09.2023 - 03.2025
- Communicated effectively with staff at all levels regarding process updates.
- Trained personnel on newly implemented processes or updated existing ones.
- Provided guidance to team members on best practices for processes.
Lead Technician
Modernistic
Grand Rapids, MI
04.2023 - 09.2023
- Enforced compliance with quality standards to maintain production requirements and sustain business operations.
- Cleaned, maintained and properly stocked company vehicle to prepare for required duties.
Quality Technician
Preferred Quality Services
Grand Rapids, MI
11.2022 - 04.2023
- Compiled measurement data and standardized tests based on collected component material samples.
- Recommended strategy for improving testing plan, manufacturing and employee training processes to streamline QC measures.
Nutrition Services Assistant
Trinity Health
Grand Rapids, MI
01.2022 - 10.2022
- Checked and updated diet orders via computer database.
- Reviewed patient food allergies, calculated diet and restricted food choices from menu.
Crew Member
Chipotle
Grand Rapids, MI
09.2020 - 12.2021
- Organized and restocked supplies to support operations and team productivity.
- Served food quickly for positive guest experiences.
Customer Service Associate
Lowe's
Grand Rapids, MI
05.2019 - 08.2020
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
Education
High School Diploma -
Northview High School, Grand Rapids
Grand Rapids, MISkills
- Mechanical Troubleshooting
- Customer Rapport
- Product Sales
- Quality Control
- Problem solving
- Multitasking and organization
Timeline
Customer Service Sales Representative
Attitude Wellness
04.2025 - Current
Process Guide
Amazon
09.2023 - 03.2025
Lead Technician
Modernistic
04.2023 - 09.2023
Quality Technician
Preferred Quality Services
11.2022 - 04.2023
Nutrition Services Assistant
Trinity Health
01.2022 - 10.2022
Crew Member
Chipotle
09.2020 - 12.2021
Customer Service Associate
Lowe's
05.2019 - 08.2020
High School Diploma -
Northview High School, Grand Rapids