Jenna Pelland
Jericho,VT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Desk Attendant
Smugglers Notch Resort 3ME
2021.11 - Current
- Enhanced customer satisfaction by providing efficient and friendly service at the front desk.
- Assisted guests with special requests to ensure a comfortable stay.
- Resolved guest issues promptly and professionally, ensuring positive feedback and return visits.
- Facilitated smooth communication between departments to address guest needs effectively.
- Maintained up-to-date knowledge of hotel policies and guidelines, consistently delivering accurate information to guests.
- Contributed to positive team dynamics by assisting colleagues with tasks when necessary, fostering a collaborative work environment.
- Answered phones and assisted callers with inquiries.
- Established relationships with guests to grow and retain client base.
Retail Worker/Cashier/Night Shift Closer
Smugglers Notch Outfitters
2021.06 - Current
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Collaborated with team members to execute store promotions and sales events, driving revenue growth.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Improved overall efficiency through proactive restocking of product shelves during low-traffic periods.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Managed efficient cash register operations.
Assistant Soccer Coach
Vermont Soccer School
2022.07 - 2023.07
- Assisted head coach in designing practice sessions, focusing on individual player development and overall team improvement.
- Maintained a safe and supportive environment for players, fostering teamwork and sportsmanship values.
- Ensured optimal player health by monitoring injury prevention measures during practices and games.
- Implemented new drills to focus on specific skill sets required for various positions within the team structure.
- Promoted good sportsmanship among players by modeling proper behavior during games and practices.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Built positive, productive training environments fostering team unity and camaraderie.
Camp Counselor in Training
Jericho Rec Summer Camp
2017.05 - 2017.08
- Contributed to a positive camp environment by fostering strong relationships among campers and staff.
- Collaborated with fellow counselors to create a cohesive team dynamic, improving overall camp operations.
- Provided support and guidance to campers during challenging situations, promoting personal growth and resilience.
- Maintained clean facilities at all times, ensuring a safe and healthy environment for campers and staff alike.
- Worked with children of varying age, interest, skill, and developmental levels.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Implemented rules and regulations to enforce discipline and compliance.
Education
Bachelor of Science - Business Administration And Management
VTSU Johnson
Johnson, VT05.2024
Associate of Arts - General Studies
NVU Johnson
Johnson, VT05.2022
High School Diploma -
Mount Mansfield Union High School
Jericho, VT06.2021
Skills
- Building Relationships
- Policy Enforcement
- Sales Support
- Multitasking proficiency
- Credit and cash payments
- Listening Skills
- Customer Service
- Time Management
- Reliability
Certification
Timeline
Assistant Soccer Coach
Vermont Soccer School
2022.07 - 2023.07
Desk Attendant
Smugglers Notch Resort 3ME
2021.11 - Current
Retail Worker/Cashier/Night Shift Closer
Smugglers Notch Outfitters
2021.06 - Current
Camp Counselor in Training
Jericho Rec Summer Camp
2017.05 - 2017.08
Bachelor of Science - Business Administration And Management
VTSU Johnson
Associate of Arts - General Studies
NVU Johnson
High School Diploma -
Mount Mansfield Union High School
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