Jenna Plets
Poulsbo,WA
Summary
Dedicated and passionate young professional with strong skills in organization, communication, and attention to detail. Seeking opportunity for personal growth and to contribute to the success of an organization.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Mason County Garbage
Shelton, Washington
11.2022 - 06.2024
- Maintained high level of professionalism and attentiveness while assisting customers in Mason County through both phone and email channels
- Utilized problem-solving techniques and critical thinking to effectively handle customer de-escalation.
- Handled various types of payment including cash, checks, and money orders on a daily basis
- Assisted customers with a wide range of service-related inquiries, including setting up or canceling service, service complaints, service changes, payments and container rentals on an average of 60 calls per day.
- Managed the generation of daily billing reports and ensured accurate billing for clients.
Delivery Associate, Dispatcher
White Horse Delivery Service, LLC.
12.2020 - 11.2022
- Performed multiple roles and responsibilities as an Amazon Delivery Service Partner (DSP), ensuring the smooth daily operations of the company.
- Operated company leased transit vans to deliver up to 300 packages during a 10-hour shift as a Delivery Associate (DA)
- Assisted in resolving issues for a team of 35 drivers by offering guidance and support as the dispatcher.
- Managed accurate spreadsheet records for attendance, van maintenance, and daily driver roster using multiple software programs like Microsoft Excel and OneDrive.
Delivery Associate
Sound Speed Logistics, LLC
02.2020 - 11.2020
- Delivered packages for an Amazon DSP
- Transferred to Bremerton, WA warehouse to reduce my commute in November 2020.
Sales Associate
Lincoln Creek Lumber
10.2018 - 02.2020
- Facilitated customer transactions and provided assistance with general inquiries at the front counter.
- Directed calls to appropriate departments, ensuring smooth communication flow
- Managed and supervised daily operations of the paint department
- Oversaw duties related to product ordering, inventory management, and fulfilling customer orders.
Corrections Officer
South Correctional Entity
11.2016 - 01.2018
- Coordinated and oversaw the execution of inmates' daily activities and routines in housing units
- Ensured safety and accountability of inmates throughout my supervision
- Assisted in the intake process for new inmates, including documenting property and updating inmate profiles in the jail’s software programs.
Education
Bachelor’s Degree-English Language and Literature -
Grand Valley State University
05.2014
General Diploma -
Thornapple Kellogg High School
05.2009
Skills
- Multi-Task Management
- Professional telephone demeanor
- Customer Relationship Management (CRM)
- Report Preparation
- Quality Control
- Computer Proficiency
- Coordination
- Adaptive team player
- Tactful and diplomatic
- Microsoft Office Suite
- Critical Thinking
Hobbies and Interests
- Cooking
- Reading
- Traveling
- Skiing
Affiliations
- Spending quality time with friends and family
- Skiing
- Hiking
- Water sports
- Horseback riding
Accomplishments
- Received award for finishing in the top 10 Customer Service Representatives in Waste Connections' Rainier Division in 2023
References
References available upon request.
Timeline
Customer Service Representative
Mason County Garbage
11.2022 - 06.2024
Delivery Associate, Dispatcher
White Horse Delivery Service, LLC.
12.2020 - 11.2022
Delivery Associate
Sound Speed Logistics, LLC
02.2020 - 11.2020
Sales Associate
Lincoln Creek Lumber
10.2018 - 02.2020
Corrections Officer
South Correctional Entity
11.2016 - 01.2018
Bachelor’s Degree-English Language and Literature -
Grand Valley State University
General Diploma -
Thornapple Kellogg High School