Summary
Overview
Work History
Education
Skills
Timeline
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Jenna Porter

Baltimore,MD

Summary

Dynamic, hard-working, and service-oriented professional with diverse experiences. I excel in interpersonal communication and am deeply committed to providing exceptional client service. Punctual and reliable, I am eager to contribute my knowledge and skills to support both clients and team members. Proficient in team leadership and problem-solving, I consistently enhance customer satisfaction and execute efficient operational strategies, fostering strong client relationships along the way.

Overview

11
11
years of professional experience

Work History

Server

Woodholme Country Club
06.2024 - Current
  • Cultivated warm relationships with regular customers.
  • Skilled at working independently and collaboratively in a team environment.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Maintained professional, organized, and safe environment for employees and patrons.

Online Retailer

Self Employed
01.2020 - Current
  • Buying and selling designer clothing, jewelry, accessories as well as antique home furnishings
  • Developed comprehensive knowledge of antique art, jewelry, furniture, clothing, and collectibles
  • Research current market values for antiques using price guides and other sources
  • Developed strong relationships with clients by providing accurate product information and delivering exceptional customer service
  • Assists in designing email campaigns aimed at boosting customer retention rate

Lead Server

Hotel Ulysses
09.2022 - 04.2024
  • Trained new servers in procedures, daily operations, and responsibilities
  • Demonstrated strong leadership skills by providing guidance, support, and direction to staff members to ensure client satisfaction
  • Interacted with guests to drive satisfaction and loyalty
  • Displayed excellent problem-solving abilities by resolving customer complaints quickly and professionally

Server

Hersh's
01.2019 - 03.2020

Early Education Teacher

Bright Horizons
02.2018 - 03.2019
  • Created meaningful projects that incorporated multiple subject areas into one activity
  • Demonstrated strong classroom management skills to ensure a safe and positive learning environment
  • Maintained open communication with parents and guardians regarding student progress
  • Supported English language learners by providing appropriate accommodations and modifications
  • Collaborated with colleagues on lesson planning and curriculum development initiatives
  • Communicated and developed effective partnerships with parents and families, encouraging parent involvement

Hostess

The Food Market
09.2017 - 10.2018
  • Demonstrated excellent customer service skills to ensure a pleasant dining experience
  • Presented a positive first impression of the establishment's high standards by delivering exceptional service
  • Monitored restaurant activity to determine seating and dining flow
  • Utilized problem-solving skills to handle any issues that arose during shifts

Manager

Shoyou Sushi
05.2015 - 01.2016
  • Mentored and trained new employees on company policies and procedures
  • Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
  • Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities

Intern

The Contemporary Museum
01.2015 - 01.2016
  • Wrote, edited, and published Scroll 4: A Tender Thing
  • Assisted in the art installation, The Ground by artist Micheal Jones Mckean
  • Wrote for fundraising efforts

Server

Shoyou Sushi
04.2014 - 05.2015

Education

Bachelor of Arts - Media And Communication Studies

University of Maryland, Baltimore County
Baltimore, MD
01-2018

Bachelor of Arts - Gender Studies

University of Maryland, Baltimore County
Baltimore, MD
01-2018

Skills

Interpersonal Skills

Team Leadership

Attention to Detail

Time Management

Work Quickly and Efficiently

Proficiency in Photoshop, Excel, and Social Media Platforms

Writing

Timeline

Server

Woodholme Country Club
06.2024 - Current

Lead Server

Hotel Ulysses
09.2022 - 04.2024

Online Retailer

Self Employed
01.2020 - Current

Server

Hersh's
01.2019 - 03.2020

Early Education Teacher

Bright Horizons
02.2018 - 03.2019

Hostess

The Food Market
09.2017 - 10.2018

Manager

Shoyou Sushi
05.2015 - 01.2016

Intern

The Contemporary Museum
01.2015 - 01.2016

Server

Shoyou Sushi
04.2014 - 05.2015

Bachelor of Arts - Media And Communication Studies

University of Maryland, Baltimore County

Bachelor of Arts - Gender Studies

University of Maryland, Baltimore County

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Jenna Porter