Jenna Potignano

• Mixed and served beverages according to standard recipes, ensuring consistency and quality.
• Provided exceptional customer service, fostering a welcoming atmosphere for patrons.
• Maintained cleanliness of bar area, adhering to health and safety regulations.
• Assisted in inventory management, tracking supplies and restocking as needed.
• Trained new staff on bar operations and customer service standards efficiently.
• Handled cash transactions accurately, managing tips and closing out registers effectively.
• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Kept bar presentable and well-stocked to meet customer needs.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
• Obtained cash bank and stocked service bar to prepare for operation.
• Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
• Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
• Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
• Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
• Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
• Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
• Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
• Enhanced customer experience with engaging conversations and personalized drink recommendations.
• Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
• Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
• Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
• Maintained impeccably clean, attractive and well-stocked bar area.
• Kept bar stocked with liquors, juices and garnishes for drinks.
• Created attractive bar displays by strategically arranging bottles and glasses.

Same as last. It was the same bar I worked for for almost 20 years but it just changed name and owner.