Jenna Pratt
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, notably at Target. Skilled in animal behavior and maintaining cleanliness, I bring a positive demeanor and reliability to every role. Demonstrated ability to increase sales and efficiency through innovative solutions and a disciplined approach, achieving significant results in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dog Bather
PetSmart
01.2024 - Current
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Safely handled various breeds of dogs, ensuring their comfort throughout the bathing process.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Successfully calmed anxious pets during the bathing process using proven soothing techniques.
Food and Beverage Associate
Target
01.2023 - Current
- Ensured all service areas were consistently well-stocked, clean, and properly organized to meet the demands of peak dining periods.
- Maintained strict adherence to food safety guidelines, ensuring a safe dining environment for all guests.
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
General Merchandiser
Target
12.2022 - Current
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
- Managed store layouts by placing in-demand products in areas visible to customers to maximize sales.
Overnight Associate
Target
11.2022 - Current
- Completed assigned tasks in a timely manner, contributing to overall efficiency of overnight operations.
- Improved store organization by efficiently stocking shelves and arranging merchandise during overnight shifts.
- Ensured accurate pricing by diligently updating price tags according to current promotions or markdowns.
- Provided valuable input during team meetings, sharing ideas for process improvements and innovative solutions for common challenges faced during overnight shifts.
Guest Advocate
Target
10.2022 - Current
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Optimized store operations by assisting with opening or closing procedures as needed.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Fulfillment Associate
Target
10.2022 - Current
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
Style Consultant
Target
08.2022 - Current
- Increased customer satisfaction by providing personalized style consultations and recommendations.
- Enhanced store sales by creating visually appealing merchandise displays to showcase current trends.
- Organized and facilitated in-store events to promote new collections, generating interest and boosting sales.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Sales Associate
Five Below
11.2020 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Chenango Valley High School
Binghamton, NY06.2022
Skills
- Animal Behavior Knowledge
- Maintaining cleanliness
- Packaging and Labeling
- Picking and Packing
- Self-Motivated and Disciplined
- Positive and engaging demeanor
- Reliability
Certification
- Certified Forklift Operator, Target - 2023
- OSHA Certified, 2021
Timeline
Dog Bather
PetSmart
01.2024 - Current
Food and Beverage Associate
Target
01.2023 - Current
General Merchandiser
Target
12.2022 - Current
Overnight Associate
Target
11.2022 - Current
Guest Advocate
Target
10.2022 - Current
Fulfillment Associate
Target
10.2022 - Current
Style Consultant
Target
08.2022 - Current
Sales Associate
Five Below
11.2020 - 06.2022
High School Diploma -
Chenango Valley High School