Jenna Rasmussen
Salem
Summary
Dedicated professional with strong customer service skills, adept at streamlining processes and managing inventory. Committed to enhancing team collaboration and ensuring exceptional visitor experiences.
Overview
7
7
years of professional experience
Work History
Office Assistant
State Farm
Salem
12.2019 - Current
- Collaborated with colleagues to streamline administrative processes effectively.
- Answered phone calls and directed them to appropriate personnel.
- Ordered office supplies and managed inventory to ensure a well-stocked office.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
Barista
Sprague High School
Salem
09.2019 - 03.2020
- Prepared a variety of coffee drinks and specialty beverages for students and staff.
- Maintained cleanliness and organization of the coffee station and surrounding areas.
- Engaged with customers to provide exceptional service and resolve inquiries.
- Operated espresso machines and other equipment to ensure quality drink production.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Operated cash registers to process customer payments.
- Maintained calm demeanor during high-volume periods and special events.
Skills
- Customer service
- Communication skills
- Problem solving
- Inventory management
- Team collaboration
- Critical thinking
Timeline
Office Assistant
State Farm
12.2019 - Current
Barista
Sprague High School
09.2019 - 03.2020