Jenna Reyes
Blaine,MN
Summary
Motivated individual who's passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Enterprising leader successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
10
10
years of professional experience
Work History
Regional Branch Manager
Wells Fargo
06.2022 - 08.2023
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Complied with Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Branch Operations Manger
Wells Fargo
09.2016 - 06.2022
- Trained employees on proper procedures and strategies to improve productivity.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
- Implemented new organizational strategies to strengthen filing systems for billing, receiving and delivery reports to optimize processes.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
Personal Banker
Wells Fargo
11.2014 - 09.2016
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
Teller
Wells Fargo
06.2013 - 11.2014
Education
Bachelor of Arts - Business Communication And HR
Metropolitan State University
Saint Paul, MN05.2014
Skills
- Multitasking Abilities
- Sales Expertise
- Government Rules and Regulations
- Branch Management
- Branch Operations
- Employee Performance Evaluations
- Staff Management
- Staff Training
- Risk Analysis
- Team Player
- Verbal Communication
- Training and Development
Timeline
Regional Branch Manager
Wells Fargo
06.2022 - 08.2023
Branch Operations Manger
Wells Fargo
09.2016 - 06.2022
Personal Banker
Wells Fargo
11.2014 - 09.2016
Teller
Wells Fargo
06.2013 - 11.2014
Bachelor of Arts - Business Communication And HR
Metropolitan State University
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