Katie Hayes
Lake Tapps,WA
Summary
Hard working and passionate Regional Branch Manager at Mutual Materials, with adaptability to meet changing operational needs. Proven track record of creating positive, encouraging, and collaborative teams who have then passed that along to their teams and branch locations.
Overview
5
5
years of professional experience
Work History
Regional Branch Manager
Mutual Materials
03.2022 - Current
- Developed positive teams by recruiting top talent, providing ongoing training, and promoting a collaborative work environment.
- Managed budgets to ensure financial stability and profitability for the regional branches.
- Enhanced communication within the team through regular meetings, clear expectations, and open channels for feedback.
- Established solid connections with local community partners that resulted in increased visibility for the branch as well as potential referrals.
- Collaborated with other regional branch managers to share best practices and achieve overall company goals.
Branch Counter Sales & Lead
Mutual Materials
09.2019 - 03.2022
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
- Collaborated with team members to streamline processes and enhance overall efficiency.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Mentored new team members on best practices for exceptional counter service, promoting a culture of continuous improvement.
- Warmly welcomed customers upon approaching counter and placing orders.
Education
Associate of Arts - Esthetic Science
Clover Park Technical College
Tacoma, WA Skills
Staff Development
Strong team-builder
Relationship building and management
Approachable
Coaching and Mentoring
Training and Development
Strategic Planning
Business Planning
Accomplishments
- Headed a team in the development of the BSA Guide.
- Created a CMU guide to help understand the different concrete masonry units that we sell.
Timeline
Regional Branch Manager
Mutual Materials
03.2022 - Current
Branch Counter Sales & Lead
Mutual Materials
09.2019 - 03.2022
Associate of Arts - Esthetic Science
Clover Park Technical College
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