Jenna Riley
Redding,CA
Summary
I am a highly-motivated employee with a desire to take on new challenges. I have exceptional interpersonal skills and a strong work ethic.
Overview
10
10
years of professional experience
Work History
Behavior Technician
Amergis Educational Staffing
Santa Rosa, CA
10.2024 - 08.2025
- Supported classrooms of primarily 1st - 3rd grade students with autism and Down syndrome.
- Supervised lunch and recess activities, and provided assistance with bathroom visits.
- Guided students throughout work time and maintained detailed records of sessions, including progress notes and daily logs.
Front Desk Agent
Fairfield Inn & Suites by Marriott
Sebastopol, CA
10.2023 - 07.2024
- Assisted guests checking in and provided them with local recommendations catered towards their stay.
- Answered calls and inquiries regarding large bookings and wedding party blocks.
- Responded to and managed all housekeeping and maintenance issues after hours.
Guest Experience Specialist
Vacasa Vacation Homes and Rentals
08.2021 - 10.2022
- Resolved customer complaints remotely through phone and email interactions in delegation with local team members.
- Provided support as a liaison for agents who had questions about integrated reservations.
- Interacted with guests across the United States and Internationally in a timely manner to improve their experience.
Office Assistant
Bodega Bay "BEST" Vacation Rentals
Bodega Bay, CA
07.2020 - 08.2021
- Oversaw operations of reservation homes and handled communications between homeowners, housekeepers, and maintenance technicians.
- Responded to inquiries, acquired rental agreements, processed payments and served as on-site receptionist.
- Greeted guests and provided local activity recommendations to ensure they have the best vacation possible.
Innkeeper
The Inn at Occidental
Occidental, CA
02.2020 - 02.2021
- Managed on-site reservations, serving as receptionist and innkeeper.
- Prepared rooms, greeted guests, handled all special requests, and hosted wine hour.
- Coordinated housekeeping and solved maintenance issues.
Hostess – Front of House Supervisor
Hazel Restaurant
Occidental, CA
07.2015 - 02.2020
- Managed all reservations, configured tables, and handled events & winemaker dinners.
- Opened and closed the restaurant, as well as maintained the front of the house inventory.
- Greeted and seated guests, and communicated guest’s requests between the kitchen and wait staff to optimize guest experience.
Education
Business and Computer Applications
Solano Community College
Fairfield, CA06-2014
High School Diploma -
Analy High School
Sebastopol, CA06-2009
Skills
- I have a positive, upbeat attitude and communication style
- I am dependable, organized, and an efficient multitasker
- I can confidently empathize and find solutions to obstacles and conflicts
- I maintain ease in stressful situations and am highly adaptable
Timeline
Behavior Technician
Amergis Educational Staffing
10.2024 - 08.2025
Front Desk Agent
Fairfield Inn & Suites by Marriott
10.2023 - 07.2024
Guest Experience Specialist
Vacasa Vacation Homes and Rentals
08.2021 - 10.2022
Office Assistant
Bodega Bay "BEST" Vacation Rentals
07.2020 - 08.2021
Innkeeper
The Inn at Occidental
02.2020 - 02.2021
Hostess – Front of House Supervisor
Hazel Restaurant
07.2015 - 02.2020
Business and Computer Applications
Solano Community College
High School Diploma -
Analy High School