Jenna Rockwell-Hise
Milton
Summary
Dedicated and motivated professional with a strong work ethic and experience in customer service and operations. Experienced in balancing multiple priorities, staying organized, and creating positive experiences for customers. Brings patience, dependability, and a willingness to grow and take on new challenges.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Pace Water System, Inc.
Milton
03.2024 - Current
- Assisted customers with inquiries about water services and billing issues.
- Handled payment processing and account updates efficiently and accurately.
- Processed service requests and complaints through customer management systems.
- Maintained records of customer interactions for future reference and analysis.
- Educated customers on water conservation tips and efficient usage practices.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Lead Cashier
Ulta
Milton
09.2023 - 03.2024
- Supervised cashiers in high-volume retail environment.
- Trained new staff on customer service and register operations.
- Managed cash drawer accuracy and performed daily reconciliations.
- Resolved customer issues with product returns and exchanges.
- Maintained clean, organized checkout areas for optimal efficiency.
- Greeted customers at store entrance to create a friendly atmosphere. at store entrance to create a friendly atmosphere. and provided excellent customer service.
Sales Associate
Bath & Body Works
Milton
05.2023 - 09.2023
- Assisted customers in selecting products and providing personalized recommendations.
- Helped customers find specific products, answered questions, and offered product advice.
- Organized merchandise displays to enhance store aesthetics and promote sales.
- Maintained inventory accuracy through regular stock checks and replenishment.
Sales Team Leader
Express
Pensacola
12.2021 - 08.2022
- Led daily sales meetings to motivate and align team goals.
- Trained new team members on product knowledge and customer service.
- Conducted regular meetings with team members to review goals and objectives.
- Monitored daily sales activities and provided feedback to team members.
- Managed inventory levels to ensure product availability for customers.
Sales Team Leader
Aeropostale
Pensacola
06.2020 - 12.2021
- Led daily sales meetings to motivate and align team goals.
- Monitored daily sales activities and provided feedback to team members.
- Analyzed sales data to identify trends and adjust tactics accordingly.
- Trained new team members on product knowledge and customer service.
- Managed inventory levels to ensure product availability for customers.
- Maintained sales floor with well-coordinated restocks and good inventory management skills.
Brand Ambassador
American Eagle Outfitters, Inc
Pensacola
08.2019 - 06.2020
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Organized merchandise displays to enhance store aesthetics and promote sales.
- Collaborated with team members to achieve daily sales targets and store goals.
- Processed transactions efficiently using point-of-sale systems and cash handling procedures.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained inventory accuracy through regular stock checks and replenishment.
Education
Harlem High School
Machesney Park, ILSkills
- Service request management
- Customer engagement
- Effective communication
- Problem solving
- Record management
- Inventory management
- Product knowledge
- Time management
- Training and development
- Team leadership
References
References available upon request.
Timeline
Customer Service Representative
Pace Water System, Inc.
03.2024 - Current
Lead Cashier
Ulta
09.2023 - 03.2024
Sales Associate
Bath & Body Works
05.2023 - 09.2023
Sales Team Leader
Express
12.2021 - 08.2022
Sales Team Leader
Aeropostale
06.2020 - 12.2021
Brand Ambassador
American Eagle Outfitters, Inc
08.2019 - 06.2020
Harlem High School